The position assists with the efficient operation of the Student Financial Services office, in collaboration with Business Services and Planning, Research, & Evaluation offices, to utilize data analytics on student account balances to improve communications and outreach about student balances by providing accurate analysis of student accounts through interaction with students and the college community.

High School diploma/GED and 4 years full-time customer service and/or student account management experience or Associate degree and two (2) years of similar experience required. Must have proven excellent customer service skills and experience in a business working environment with customers using phone, email and in person communications. Must have experience using Microsoft Office applications and utilize Excel and PowerBI at the intermediate level to facilitate reporting and outreach. Must complete and pass Microsoft testing modules which includes Word and Excel. Candidates with proof of current Microsoft Office Expert Specialist Certification do not need to test. Experience working in Higher Education and student record keeping systems preferred Must be able to work overtime, some weekends, during peak periods and fill in for absences as needed. May have a regular work schedule which differs from a typical Monday through Friday, 8:30 – 4:30 schedule. Driver’s License required. Must be able to travel between campuses.