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Featured Employers

Account Manager, Restaurant SaaS & AI (Remote – US)

Company: Yelp
Location: Remote, US
Employment Type: Full Time
Date Posted: 09/01/2026
Job Categories: Engineering, Information Technology, Restaurant and Food Service, Sales

Job Description

Account Manager, Restaurant SaaS & AI (Remote – US)
<h2>Summary</h2><p style="margin: 0px;"><span style="font-size: 10pt; font-family: verdana, geneva;">Are you passionate about dining and helping restaurants succeed? At Yelp, our mission is to connect people with great local businesses—starting with dedicated team members like you. Yelp Reservations and Yelp Waitlist help diners discover top restaurants and deliver exceptional guest experiences.</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-size: 10pt; font-family: verdana, geneva;">As a Restaurant Success Manager, Multi-Location (Tier 3), you will be the main contact for a portfolio of multi-location restaurant clients. You’ll ensure their ongoing success through proactive communication, account management, and product expertise. You'll onboard new clients, help them maximize Yelp’s solutions, and collaborate with internal teams to drive outstanding results.</span></p><p style="margin: 0px;"> </p><p style="background-color: #ffffff;"><span style="font-family: verdana, geneva; font-size: 10pt;"><em>We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes.</em></span></p><br><h2>What you'll do:</h2><ul><li dir="ltr" style="list-style-type: disc; font-family: verdana, geneva; font-size: 10pt;" aria-level="1"><p style="margin: 0px;" role="presentation"><span style="font-size: 10pt; font-family: verdana, geneva;">You will oversee a designated group of accounts and serve as their main point of contact throughout the client lifecycle</span></p></li><li dir="ltr" style="list-style-type: disc; font-family: verdana, geneva; font-size: 10pt;" aria-level="1"><p style="margin: 0px;" role="presentation"><span style="font-size: 10pt; font-family: verdana, geneva;">You will build and maintain strong relationships through regular communication and proactive support</span></p></li><li dir="ltr" style="list-style-type: disc; font-family: verdana, geneva; font-size: 10pt;" aria-level="1"><p style="margin: 0px;" role="presentation"><span style="font-size: 10pt; font-family: verdana, geneva;">You will master Yelp’s solutions, train clients, share best practices, and recommend tailored products</span></p></li><li dir="ltr" style="list-style-type: disc; font-family: verdana, geneva; font-size: 10pt;" aria-level="1"><p style="margin: 0px;" role="presentation"><span style="font-size: 10pt; font-family: verdana, geneva;">You will lead new client onboarding to drive early adoption and long-term success</span></p></li><li dir="ltr" style="list-style-type: disc; font-family: verdana, geneva; font-size: 10pt;" aria-level="1"><p style="margin: 0px;" role="presentation"><span style="font-size: 10pt; font-family: verdana, geneva;">You will gather client feedback and share insights with internal stakeholders</span></p></li><li dir="ltr" style="list-style-type: disc; font-family: verdana, geneva; font-size: 10pt;" aria-level="1"><p style="margin: 0px;" role="presentation"><span style="font-size: 10pt; font-family: verdana, geneva;">You will analyze client data, prepare custom reports, and communicate key metrics and insights</span></p></li><li dir="ltr" style="list-style-type: disc; font-family: verdana, geneva; font-size: 10pt;" aria-level="1"><p style="margin: 0px;" role="presentation"><span style="font-size: 10pt; font-family: verdana, geneva;">You will work with Product, Sales, and Support to address client needs and drive improvements</span></p></li><li dir="ltr" style="list-style-type: disc; font-family: verdana, geneva; font-size: 10pt;" aria-level="1"><p style="margin: 0px;" role="presentation"><span style="font-size: 10pt; font-family: verdana, geneva;">You will embrace feedback and adapt in a fast-paced environment</span></p></li><li dir="ltr" style="list-style-type: disc; font-family: verdana, geneva; font-size: 10pt;" aria-level="1"><p style="margin: 0px;" role="presentation"><span style="font-size: 10pt; font-family: verdana, geneva;">You will identify and pursue upsell opportunities based on client goals and usage</span></p></li><li dir="ltr" style="list-style-type: disc; font-family: verdana, geneva; font-size: 10pt;" aria-level="1"><p style="margin: 0px;" role="presentation"><span style="font-size: 10pt; font-family: verdana, geneva;">You will support account initiatives and participate in limited travel as needed</span></p></li></ul><br><h2>What it takes to succeed:</h2><ul style="margin-top: 0; margin-bottom: 0;"><li style="font-size: 10pt; font-family: verdana, geneva; color: #000000; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #000000; font-weight: 400;">You have 3+ years in account in account management, customer success, or client services</span></li><li style="font-size: 10pt; font-family: verdana, geneva; color: #000000; font-weight: 400;" aria-level="1"><span style="font-family: verdana, geneva; font-size: 10pt;">You have proven ability to manage a portfolio of accounts through their full lifecycle</span></li><li style="font-size: 10pt; font-family: verdana, geneva; color: #000000; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #000000; font-weight: 400;">You have strong verbal and written communication skills with proven follow-through</span></li><li style="font-size: 10pt; font-family: verdana, geneva; color: #000000; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #000000; font-weight: 400;">You have the ability to interpret data, create reports, and communicate actionable insights to stakeholders</span></li><li style="font-size: 10pt; font-family: verdana, geneva; color: #000000; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #000000; font-weight: 400;">You have a proven track record of cross-functional collaboration with teams like Product, Sales, and Support</span></li><li style="font-size: 10pt; font-family: verdana, geneva; color: #000000; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #000000; font-weight: 400;">You have experience managing customer accounts, ideally in SaaS, tech, or digital solutions</span></li><li style="font-size: 10pt; font-family: verdana, geneva; color: #000000; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #000000; font-weight: 400;">You have a willingness to travel on a limited basis</span></li><li style="font-size: 10pt; font-family: verdana, geneva; color: #000000; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #000000; font-weight: 400;"><strong><span style="color: #222222;">You will need access to an individual hardline high-speed internet connection in your workspace. This job cannot be performed using satellite internet or a mobile hotspot</span></strong></span></li></ul><br><h2>What you'll get:</h2><ul style="margin-top: 0; margin-bottom: 0;"><li style="font-size: 10pt; font-family: verdana, geneva; color: #000000; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #000000; font-weight: 400;">Effective your first day: Full medical, vision, and dental coverage</span></li><li style="font-size: 10pt; font-family: verdana, geneva; color: #000000; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #000000; font-weight: 400;">Mental health support and services via Modern Health</span></li><li style="font-size: 10pt; font-family: verdana, geneva; color: #000000; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #000000; font-weight: 400;">15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 7 paid wellness days, 12 paid holidays, plus one floating holiday</span></li><li style="font-size: 10pt; font-family: verdana, geneva; color: #000000; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #000000; font-weight: 400;">Up to 14 weeks of parental leave</span></li><li style="font-size: 10pt; font-family: verdana, geneva; color: #000000; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #000000; font-weight: 400;">Monthly wellness subsidy</span></li><li style="font-size: 10pt; font-family: verdana, geneva; color: #000000; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #000000; font-weight: 400;">Flexible spending account</span></li><li style="font-size: 10pt; font-family: verdana, geneva; color: #000000; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #000000; font-weight: 400;">401(k) retirement savings plan</span></li><li style="font-size: 10pt; font-family: verdana, geneva; color: #000000; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #000000; font-weight: 400;">Employee stock purchase plan</span></li><li style="font-size: 10pt; font-family: verdana, geneva; color: #000000; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #000000; font-weight: 400;">Professional development reimbursement</span></li><li style="font-size: 10pt; font-family: verdana, geneva; color: #000000; font-weight: 400;" aria-level="1"><span style="font-size: 10pt; font-family: verdana, geneva; color: #000000; font-weight: 400;">Work from home reimbursement</span></li><li style="font-size: 10pt; font-family: verdana, geneva;"><span style="font-size: 10pt; font-family: verdana, geneva;">Compensation base salary is $67,000-$95,000 annually</span></li><li style="font-size: 10pt; font-family: verdana, geneva; color: #000000; font-weight: 400;" aria-level="1"><span style="font-family: verdana, geneva; font-size: 10pt;">For more information about US benefits at Yelp, please check out this <a href="https://www.yelp.careers/us/en/benefits-at-yelp-in-the-united-states" target="_blank" rel="noopener"><span style="color: #1155cc; font-weight: 400;">link</span></a></span></li></ul><br><h2>Closing</h2><div><em>At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”</em></div><div> </div><div><em>We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.</em></div><div> </div><div><em>Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience. </em></div><div> </div><div><em>We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California).</em></div><div> </div><div><em>Where required by law, a criminal background check will not be conducted until after a conditional offer of employment is made, and any evaluation of a candidate's criminal background check will be subject to an individualized assessment that takes into account the candidate's specific criminal records and the responsibilities and requirements of the particular role.</em></div><div> </div><div><em>We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488.</em></div><div> </div><div><em>Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.</em></div><div> </div><div><a href="https://docs.google.com/document/d/e/2PACX-1vSiQ5ajIdwoMv07VjFKWB71xJJU-yzWOgQkZLRngmFFhquutnmdihX5_E9lY0Qq6m7VSTNQfeO_tMKK/pub" target="_blank" rel="noopener">US Recruiting and Applicant Privacy Notice</a></div><div> </div><div>#LI-Remote<p style="margin: 0px;">#LI-ML1</p></div>