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Featured Employers

TSS Technical Editor Associate - NESD

Company: General Dynamics IT
Location: Bossier City, LA
Employment Type: Full Time
Date Posted: 09/03/2026
Job Categories: Engineering, Information Technology

Job Description

TSS Technical Editor Associate - NESD
General Dynamics Information Technology desires to hire a Knowledge Management Specialist Associate to support the Navy Enterprise Service Desk (NESD) program in Louisiana. As a Knowledge Management Specialist Associate you will support the deployment, management, and extension of knowledge management programs within the organization. You will have the opportunity to hone and develop your technical writing skills by providing briefings, creating call flows, and utilizing process improvement techniques. Seize your opportunity to make a personal impact as a Knowledge Management Specialist Associate supporting Navy Enterprise Service Desk (NESD). GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. At GDIT, people are our differentiator. As a Knowledge Management Specialist Associate, you will help ensure today is safe and tomorrow is smarter. Our work depends on Knowledge Management Specialist Associate joining our team to utilize your experience with business process analysis to draw inferences from process details and link these inferences to organizational and departmental goals. HOW THE TECHNICAL EDITOR ASSOCIATE WILL MAKE AN IMPACT:Review usage and effectiveness of knowledge management system and knowledge articles for over 300 applications with continued growth anticipatedUpdate and improve existing knowledge base(s) to improve knowledge article content, knowledge article discovery, and improve overall customer service and satisfactionCreate job aids and SOPs for incident and problem resolutionIdentify reoccurring incidents and requests for prioritization of job aid/SOP creationPerform operational duties in support of regulatory, security, and industry practices' compliance documentationCoordinates the verification, approval, and processing of document revisions for call center knowledge baseTrack document activity to ensure timeliness and process efficiencyConduct research and analysis for new content creation and document maintenance (technical writing and editing). Provide customer support for document owners and key stakeholders. KNOWLEDGE, SKILLS AND ABILITIES:Highly organized, analytical, and logicalQuick learner who can develop creative solutions to audience needs WHAT YOULL NEED TO SUCCEED:Bachelors degree or equivalent years of experience0 or more years of relevant experienceIntermediate skills in the Microsoft Office SuiteWillingness and ablility to obtain and maintain a Secret ClearanceLouisiana residency; living within a reasonable commutable distance (~approximately 60 miles or less) of the Bossier City facility PREFEFFERD SKILLSBachelor's degree in English or Technical WritingOne or more years of relevant experience with Navy Applications GDIT IS YOUR PLACE:Full-flex work week to own your priorities at work and at home401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidays