This position supports customers and commercial teams across the United States and Canada.

 

Key Responsibilities

• Serve as the primary subject matter expert for the waters_connect laboratory software platform for LC and LC-MS applications, supporting commercial teams across the United States and Canada.
• Support waters_connect software opportunities from evaluation through opportunity closure.
• Participate in customer discovery discussions to understand workflow, business, and technical requirements.
• Provide guidance on waters_connect capabilities, deployment options, configuration requirements, licensing considerations, upgrade paths, and software expansion opportunities.
• Support technical discussions involving compliance, validation, data management, and administration considerations.
• Assist commercial teams in positioning waters_connect and addressing competitive software discussions.

 

 

 

 

Required

• Minimum of a Bachelor's degree in a scientific, technical, or related discipline; advanced degree in a scientific or related discipline preferred.
• 8+ years of experience in laboratory software, analytical instrumentation, mass spectrometry, laboratory informatics, scientific applications, or related technologies.
• Experience with waters_connect required; experience with UNIFI strongly preferred.
• Customer-facing experience in presales, applications, technical sales, or solution consulting roles.
• Strong presentation, communication, and problem-solving skills.
• Ability to explain complex technical concepts to scientific, technical, and business audiences.
• Understanding of LC and LC-MS workflows and laboratory operations.
• Ability to travel extensively throughout the United States and Canada (50-75%).

Preferred

• Experience or expertise in DMPK applications and workflows is strongly preferred.
• Experience with MassLynx, TargetLynx, or related scientific software platforms.
• Familiarity with regulated laboratory environments and compliance requirements.
• Knowledge of software deployment, upgrades, validation, data integrity, and laboratory informatics concepts.

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide. 

 

 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.

Laboratory Informatics software
Technical presales
Software Solution Consultant
waters_connect
UNIFI
LC
LC-MS
Mass Spectrometry
Solution Consulting
Engineering Sales
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