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Under the direction of the Director of Forensic Services and Medical Examiner, the Manager of Operations is responsible for the overall operation and administration of the Morgue Operations of the Allegheny County Office of the Medical Examiner (ACOME), including employment of personnel who are competent to perform inspection activities, record and report inspection results promptly, accurately, and proficiently, and for assuring compliance with the application regulation and accreditation standards.

The Manager of Operations may delegate any of the duties listed below to qualified individuals but remains responsible for ensuring that all duties are properly performed. The incumbent must be accessible but is not required to be on-site when inspection activities are being performed. The incumbent is responsible for planning and implementation, scheduling, organizing, and directing the daily operations of the Investigations and Histology/Autopsy divisions. The Manager of Operations established policies, procedures, and quality standards of the divisions and evaluates the competency of the assigned personnel. 

• Plans, organizes, establishes priorities, and directs the daily operation of the Morgue functions.
• Coordinates activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees.
• Evaluates and verifies employee performance through the review of completed work assignments and work techniques.
• Identifies staff development and training needs; ensures that training is obtained and that, prior to performing inspection activities, all personnel have the appropriate education and experience and receives the appropriate training for the type and complexity of activities for which they are to perform.
• Ensures proper labor relations of pertinent bargaining units and conditions of employment are maintained.
• Conducts staff meetings and conferences to discuss operating problems, organization, budgetary matters, technical problems, status of programs and projects, and laws/legal decisions that might affect the performance or practices of the work.
• Directs and tracks major medico-legal death investigations for the morgue.
• Serves as a liaison with other law enforcement agencies who are customers of the ACOME; establishes and maintains cooperative working relationships with community agencies and organizations, courts, prosecutors, defense attorneys, and new media within Allegheny County on matters relating to morgue practices, directives, requirements, and abilities.
• Participates in the Quality Management System including, but not limited to, yearly management reviews concerning audit status, lab operations, and other pertinent items and reports this information to the accrediting body, support of internal and external audits, staff authorization and competency testing, deviation, conflict resolution, and non-compliance, as required.
• Assesses and responds to Right to Know, Giglio, and media requests, as required.
• Administers federal grants essential for program operation, ensuring appropriate spending and reporting procedures are followed, as applicable to the forensic laboratory and assigned by the Medical Examiner.
• Ensures that the establishment and maintenance of acceptable levels of performance of the Morgue operations.
• Serves as an Office representative on issues of employee discipline, counseling, or misconduct.
• Participates in the establishment of budget recommendations for capital outlay, personnel services, equipment, and materials.
• Testifies in court as an expert witness as required.
• Ensures that the physical plant and environmental conditions of the Morgue are appropriate for testing and provides a safe environment in which employees are protected from physical, chemical, and biological hazards.
• Performs other duties as requested.

• Principles of organization and personnel management.
• Principles of leadership and management.
• The functions performed and services provided by the Medical Examiner’s Office.
• Collective bargaining agreements.
• Standard laboratory procedures.

• Microsoft Office Products: e.g. Word, PowerPoint, Excel, etc. 

• Plan and direct the work of others effectively.
• Respond 24/7 to major work-related call outs.
• Learn the laws, ordinances, and regulations that govern the operation of the Medical Examiner’s Office.
• Identify and resolve problems and in a timely manner.
• Understand, and use, local, state and national programs.
• Remain courteous and tactful while working under stressful conditions.
• Foster positive working relationships with internal and external stakeholders.
• Prioritize and handle multiple responsibilities.
• Communicate effectively orally and in writing.
• Travel within the County as needed.