Company Overview

At Motorola Solutions, we believe that everything starts with our people. Were a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration thats critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Aperu de lentreprise

Chez Motorola Solutions, nous pensons que tout commence par nos employs. Nous sommes une communaut mondiale soude, unie par la volont incessante de contribuer la scurit des personnes partout dans le monde. Nous concevons et connectons des technologies qui contribuent protger les personnes, les biens et les infrastructures. Nos solutions favorisent la collaboration essentielle pour amliorer la scurit des populations, des coles, des hpitaux, des entreprises et, finalement, des nations. Connectez-vous une carrire qui compte et aidez-nous btir un avenir plus sr.

Department Overview

Job Description

This is a bridge-building role, part process architect, part experience designer, part narrator translating business strategy, service design, and seller technology into a modernized, friction-free post-sales experience.

Process

• Process Design & Mapping: Document As-Is and To-Be global processes using tools like Visio and Lucidchart; identify bottlenecks and areas for automation.
• Requirements Gathering: Translate business needs into clear, actionable user stories and functional specifications for technical delivery teams.
• Data-Driven Insights: Analyze process performance metrics (KPIs) to identify trends and suggest data-backed improvements.
• The Architect Mindset: You enjoy deconstructing a messy problem into a clean, logical flow.

UX / Experience

• Experience Architecture: Create wireframes or low-fidelity prototypes to visualize how a process change will manifest in the user interface of our core platforms (e.g., SAP, Salesforce, ServiceNow, Planview).
• User Research: Conduct interviews and workshops with regional stakeholders to understand local nuances versus global standards.

Storytelling & Influence

• Visual Storytelling: Turn complex process and data findings into clear, compelling visual narratives journey maps, service blueprints, before/after flows that make the case for change.
• Executive Communication: Lead executive readouts, stakeholder workshops, and cross-functional alignment sessions across Sales Operations, Product Management, Finance, and IT; explain complex technical concepts to non-technical business users, and vice versa.
• Change Management Support: Create training materials, FAQ docs, and Day in the Life guides that bring new processes to life for global teams.

What Were Looking For

• Experience: 5+ years in a Customer Experience, Strategy, Service Design, or UX design role, or equivalent.
• Methodology: Proven expertise in Service Blueprinting, User Journey Mapping, Design Thinking, and qualitative/quantitative stakeholder discovery.
• Storytelling: Demonstrated ability to turn ambiguous, data-heavy problems into visual narratives journey maps, wireframes, executive decks that drive decisions; a portfolio or work samples are a plus.
• Domain Knowledge: Strong understanding of enterprise Quote-to-Cash workflows, CPQ systems, and CRM platform capabilities (Salesforce).
• Leadership & Influence: Ability to align cross-functional senior leadership (Sales, Product, IT, RevOps) around a unified experience vision.
• Plus: Experience in a global or matrixed environment.

Basic Requirements

• Legal authorization to work in Canada indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills, wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.

Motorola Solutions adopte, favorise et promeut les principes de diversit, dquit et dinclusion. Nous encourageons et accueillons les candidatures de toutes les personnes qualifies, quelles que soient leur race, origines ethnique, religion ou croyance, orientation sexuelle, identit et expression sexuelle, statut danciens combattants ou tout autre statut protg par la Loi.

Nous sommes fiers de notre culture axe sur les personnes et les communauts, encourageant ainsi chaque Motorolan dtre la version la plus authentique de lui-mme dans ses responsabilits afin de tenir la promesse dun monde plus scuritaire.

Si vous souhaitez vous joindre notre communaut mais croyez que vous ne possdez pas toutes les exigences requises pour le poste convoit, nous aimerions tout de mme connatre les raisons pour lesquelles vous pensez tre un excellent candidat pour notre quipe.

Nous offrons galement des mesures dadaptation pendant toutes les tapes du processus dembauche afin de favoriser linclusion des personnes vivant avec un handicap physique et/ou mental. Pour demander un amnagement, veuillez remplir ce formulaire d'amnagement raisonnable afin que nous puissions vous aider.