Applications are submitted online until the position is filled and/or the posting is closed. After reviewing this job announcement, please click on the link at the bottom of the page to apply online. A resume is required with the application. Further instructions on submission of documents are available in the online application. A resume may not be substituted for an application.

The Customer Service Call Center Representative in the Allegheny County Treasurer’s Office plays a key role in delivering exceptional service to residents and taxpayers. This position represents the Treasurer’s Office in a professional, efficient, and courteous manner. It requires consistently demonstrating empathy, patience, and respect while assisting the public. Representatives must maintain solid knowledge of all programs offered through the Treasurer’s Office, including Homestead and Senior Tax Relief, to provide accurate information and support. This is a seasonal, fixed-term position expected to last between 4 and 6 months. This position will not exceed six months and will not result in placement into a permanent role.

The Office of the Treasurer strives to provide excellent customer service to the citizens of Allegheny County while fulfilling the duties and responsibilities mandated by the Commonwealth of Pennsylvania and the Home Rule Charter of Allegheny County, with efficiency, transparency, and collaboration.

 We are a newly established administration, dedicated to cultivating a collaborative work environment where positivity thrives, and every team member can excel. We value individuals who share our core values and embrace this vision.

•  Respect and empathy: We believe in treating every individual with dignity, respect, and empathy. We value team members who actively listen, seek to understand diverse perspectives, and demonstrate kindness in their interactions.
• Fostering a safe workplace: Bullying, harassment, or discrimination of any kind have no place in our workplace. We value team members who actively promote a culture of kindness, compassion, and acceptance, and who intervene to prevent or address any form of bullying or harassment.
• Equity and Fairness: We are committed to promoting equity and fairness in all aspects of our work. We value team members who advocate for equal opportunities, challenge biases, and strive to create a level playing field for all individuals, regardless of their background or identity.
• Passion for growth: We seek individuals who are enthusiastic about personal and professional development, continuously seeking opportunities to learn and grow.
• Integrity and Transparency: Honesty and integrity are at the core of everything we do. We value team members who are transparent in their communication and actions.
• Innovation and Creativity: We encourage innovative thinking and creativity. We value team members who are not afraid to challenge the status quo, bring fresh ideas to the table, and collaborate with individuals and organizations outside of our Office.
• Team Player Mentality: Collaboration is key to our success. We value individuals who are supportive team players, willing to contribute to the collective goals of the team.
• Diversity and Inclusion: We believe in the power of diversity and inclusion. We value team members who respect and embrace diverse perspectives, backgrounds, and experiences. If you share these beliefs and embody these personalities, we encourage you to apply and join our dynamic team.

• Answering incoming phone calls and/or chat messages quickly and professionally.
• Assisting Allegheny County residents by providing accurate information or transferring inquiries to the appropriate departments.
• Printing, mailing, and emailing bills, receipts, and other documents.
• Understanding and explaining tax bills, assessments, and refunds. 
• Researching Government programs to provide residents with up-to-date information.
• Navigating Government systems to locate and update resident information.
• Identifying when inquiries need escalation to supervisors or specialized departments.
• Providing step-by-step guidance to residents on how to access online services or complete required forms.
• Supporting team members by sharing updates on policy changes, system updates, or frequently asked questions.

• Modern office practices, methods, and equipment.
• English usage, grammar, and spelling. 

• Microsoft Office Suite 

• Work independently and professionally as a representative of the Treasurer’s Office.
• Utilize conflict resolution and problem-solving skills.
• Communicate effectively both verbally and in writing.
• Type accurately and perform data entry.
• Lift up to 35 lbs.