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Q&A With Ricky Gibson

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Ricky Gibson
Operations Manager, Startek, Inc
Location: Belle Rose , LA United States
Joined: Mar 7th, 2009
About   (request update)
My Interview Question
If you were to die today would you spend eternity with Jesus Christ?
Current Whereabouts:
I specialize in the acquisition, negotiation and disposition of pre-foreclosure properties via short sales in Baton Rouge LA and all surrounding parishes.
Education   (request update)
High School: B. Bosse High in Evansville, IN class of 1978
 
Experience
I currently work with Startek, Inc as Operations Manager
I have 9 years of experience working in the Real Estate industry.
Operations Manager | Startek, Inc.
From June 2008 to November 2008 • 0 year(s)
 Partnered with leadership team to develop strategic business plans and operational goals. Responsible for tracking performance metrics, workforce forecasting, and driving recruitment and retention initiatives.
Supervisor II | Startek, Inc.
From April 2006 to June 2008 • 2 year(s)
 Drove process improvement strategy, mentored Supervisor I and CCRs. Analyzed business and client statistics and made recommendations based on the information.
Customer Service Representative, Supervisor I | Startek, Inc.
From April 2004 to April 2006 • 2 year(s)
 Monitored calls to evaluate employee performance and provided coaching. Trained new employees and conducted performance reviews while handling supervisor calls and escalation queue.
In Process Laboratory Analyst | Industrial Zeolite Limited
From October 2002 to August 2003 • 1 year(s)
 Responsible for in process analysis of Zeolite using physical, wet chemistry, and instrument analysis techniques. Handled data recording and entry of analytical results in fast-paced environment.
In Process Laboratory Analyst | Kelly Services, Inc.
From October 2001 to October 2002 • 1 year(s)
 Performed in process analysis of soap products at Proctor & Gamble. Demonstrated fundamental physical, wet chemistry, and instrument analysis techniques with accurate data recording.
Shipping Clerk, Inventory Control Clerk, Lead Monitor Receiving Clerk | Dell Computers, Inc.
From July 1996 to November 1999 • 3 year(s)
 Shipped hundreds of monitors using various shipping systems and maintained inventory for over 85,000 monitors. Supervised 8-12 forklift operators and assisted in shipping over 5,000 computer systems per shift.
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