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Q&A With Bill Caroll

(interview me)
Bill Caroll
Director of HBCU Scouting, Consensus Draft Services
Location: Chicago, IL United States
Joined: May 14th, 2009
About   (request update)
Welcome to the Fortress of Sarcasm
My Interview Question
Who are
Current Whereabouts:
Writing and football scouting
Life & Professional Aspirations:
Creating opportunities for HBCU athletes.
Website:
http://www.cdsdraft.com
Education   (request update)
High School: Green Run in Virginia Beach, VA class of 1986
 
Activities & Accomplishments:
Drama, Football, Wrestling, Journaism
Best Memories:
Beating Kempsville
Experience
I currently work with Consensus Draft Services as Director of HBCU Scouting
I have 5 years of experience working in the Sports and Recreation industry.
Dbriefs Technical Support Analyst | Deloitte
From July 2008 to December 2008 • 0 year(s)
 Provided technical support to users of Deloitte webcasts and developed training materials for technical support.
Customer Service Representative | Georgeson Inc.
From November 2006 to April 2008 • 2 year(s)
 Conducted outbound calls to inform shareholders of corporate actions and handled inbound calls regarding proxy votes and settlements.
Quality Assurance Lead | Georgeson Inc.
From November 2006 to April 2008 • 2 year(s)
 Monitored inbound and outbound calls for effectiveness and coached CSRs regarding clarity and strategic communication.
Call Center Supervisor | Georgeson Inc.
From November 2006 to April 2008 • 2 year(s)
 Managed staff of 10-25 Customer Service Representatives and monitored calls to ensure effectiveness of service policies.
Customer Support Specialist | The Grow Network/ McGraw-Hill Inc.
From April 2005 to October 2006 • 1 year(s)
 Delivered support to teachers and students regarding products and services across district and state markets.
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