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Q&A With James Presendieu

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James Presendieu
Sr. Quality Assurance Analyst, BlueCross BlueShield of Vermont
Location: Miami, FL United States
Joined: Aug 5th, 2009
About   (request update)
My Interview Question
Do you have any real estate experience?
Education   (request update)
Florida A&M University class of 2010
Undergrad Major: Finance
Florida A&M University class of
Grad Major:
High School: Southeast High School in Bradenton, FL class of 2005
 
Experience
I currently work with BlueCross BlueShield of Vermont as Sr. Quality Assurance Analyst
I have 0 years of experience working in the Insurance industry.
Sr. Quality Assurance Analyst | BlueCross BlueShield of Vermont
From May 2023 to Current • 3 year(s)
 Led quality assurance and testing of provider portal deployed to 22,000+ healthcare providers, achieving 95% defect resolution rate and 20% increase in user satisfaction.
Quality Assurance Analyst | VentureTech Group
From April 2022 to February 2023 • 1 year(s)
 Assisted in generating $276,000 revenue growth through technical demonstrations and developed performance reporting that increased efficiency by 8%.
Quality Assurance Analyst | Cadalys
From May 2021 to April 2022 • 1 year(s)
 Implemented Salesforce solutions across Sales, Service, and Community Clouds resulting in 30% increase in user satisfaction and 50% improvement in response time.
Software Tester | Freelance
From January 2020 to January 2021 • 1 year(s)
 Provided quality assurance and troubleshooting services for web and mobile applications, identifying major defects impacting 10% of flight booking transactions.
Quality Assurance Analyst | Metlife
From October 2016 to October 2019 • 3 year(s)
 Analyzed benefits product configuration identifying $300k in additional revenue opportunities and achieved 30% higher customer satisfaction scores than regional average.
Individual Disability Income Claims Specialist | Metlife
From February 2015 to October 2016 • 1 year(s)
 Reduced claim intake processing time by 30% and managed 80+ open claims caseload while exceeding performance standards.
QA Team Lead | Accenture
From September 2013 to February 2015 • 2 year(s)
 Led team of 3 testers in test planning and case design, completed major program components 1 month ahead of schedule using Jira tracking.
Account Manager | Metlife
From January 2013 to September 2013 • 0 year(s)
 Account management role at Metlife.
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