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Q&A With Angela McDowell-Baines

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Angela McDowell-Baines
National Account Coordinator, Pfizer Inc.

Location: Memphis, TN United States
Joined: Aug 18th, 2009
About   (request update)
My Interview Question
Where are you originally from?
Education   (request update)
LeMoyne-Owen College class of 2010
Undergrad Major: Business Administration
Experience
I currently work with Pfizer Inc. as National Account Coordinator
I have 12 years of experience working in the Customer Service and Call Center industry.
Sr. National Account Coordinator/Pharmaceutical Data Analyst | Pfizer Pharmaceuticals Inc.
From January 2003 to Current • 23 year(s)
Act as liaison between Pfizer Trade Management and Authorized Distributors, analyzing data to manage inventory service levels for 14 multi-million dollar accounts. Identify demand variations and market trends while ensuring customer compliance with distribution agreements.
Retention Specialist | AT&T Wireless
From January 2001 to January 2003 • 2 year(s)
Handled inbound calls, researched billing and equipment issues, and exceeded 25% churn prevention goals. Promoted to Executive Escalations Coordinator resolving formal customer complaints from various agencies.
Assistant Property Manager | Robert Half International Inc.
From January 2000 to January 2001 • 1 year(s)
Evaluated housing applicants for Alco Property Management, maintained financial ledgers, and coordinated property restoration plans. Supervised maintenance crew and assisted with annual budget proposals.
Administrative Assistant | Robert Half International Inc.
From January 1999 to January 2000 • 1 year(s)
Provided support to UT Medical Group offices in Memphis, Germantown, and Collierville. Registered patients, managed appointments, verified insurance, and handled billing codes.
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