Featured Member: Pamela Harris on HBCU CONNECT!

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Q&A With Pamela Harris

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Pamela Harris
Office Administrator, Monarch Hospice and Palliative Care, Inc
Location: Palatine, IL United States
Joined: Sep 28th, 2009

About (request update)

My Interview Question

Now that we have an African-American president, do you think we as a people have overcome the racial inequities of the world?

Education (request update)

High School: Larkin High School in Elgin, IL, class of 1975

Experience

I currently work with Monarch Hospice and Palliative Care, Inc as Office Administrator
I have 2 years of experience working in the Human Resources industry.

Office Administrator | Monarch Hospice and Palliative Care
From November 2007 to August 2009 • 2 year(s)
Handled administrative tasks including answering calls, billing assistance, patient referrals, and maintaining charts while serving as liaison between patients, families, and medical teams.

Level1 Technical Support | SysGen, Inc
From March 2007 to November 2007 • 0 year(s)
Provided technical support via email and phone, created support tickets, and resolved issues using remote tools before escalating to senior technicians.

Office Assistant | Monarch Hospice and Palliative Care/Maxim Health Solutions
From October 2006 to January 2007 • 1 year(s)
Answered calls, assisted with billing, entered patient referrals, and assembled marketing materials and patient charts.

Project Manager | AT&T Operations
From February 2004 to October 2006 • 2 year(s)
Implemented automated outbound campaigns, managed dialer records, performed quality testing, and trained over 150 clients on system access.

Purchasing Specialist | SBC Services
From November 2001 to January 2004 • 3 year(s)
Processed transactions with suppliers, managed APROMS database, resolved discrepancies, and participated in cost savings projects saving over $1.1 million.

Customer Service Consultant/Management | SBC Long Distance/Ameritech
From September 2000 to October 2001 • 1 year(s)
Handled complex data and voice products, processed price quotes, managed 100 orders monthly, and supervised 15 Solution Specialists.

Quality Analyst/Management | Commonwealth Edison
From November 1999 to September 2000 • 1 year(s)
Monitored 60 customer service calls daily for quality assurance and provided coaching feedback to representatives and supervisors.

Service Representative | BellSouth Telephone Company
From February 1999 to September 1999 • 0 year(s)
Negotiated payment arrangements, explained billing adjustments, resolved disputes, and sold products in call center environment.

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Guestbook Comments

	HELLO MY BEAUTIFUL SISTER AND GOD BLESS YOU ALWAYS AND FOREVER MY SISTER Tagged by CLIFTON McBEAN-HENRY on 08/21/2012

	Pamala , Good luck in finding the answer to your question about President Obama Presidency and the end of racism in America. His presidency has taken our country and African American people to the next level but not one free of racism Tagged by Robert Moore on 10/04/2010

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