Featured Member: Ethel Coslton on HBCU CONNECT!

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Q&A With Ethel Coslton

(interview me)

Ethel Coslton
Project Team Assistant, AT&T
Location: , United States
Joined: Mar 5th, 2010

About (request update)

My Interview Question

What is your profession?

Life & Professional Aspirations:

To own my own restaurant business

Education (request update)

Alabama State University class of 1987

Undergrad Major: Management

Most Memorable Moment:

Scared to pass the rail going to dining hall..because that's where all the guys were hangin out at...

High School: Wilcox County High in , class of 1980

Activities & Accomplishments:

Member of Upward bound, Choir

Best Memories:

Senoir Trip to Six flags

Experience

I currently work with AT&T as Project Team Assistant
I have 17 years of experience working in the Telecommunications industry.

Help Desk Support | Zero Chaos (Contractor)
From December 2008 to July 2009 • 1 year(s)
Served as liaison between HR, IT, AT&T Managers & Directors for Continuity Planning 2009 Training Support help desk, providing technical support for 75,000+ managers and directors.

Project Management Assistant | AT&T
From January 2007 to December 2008 • 1 year(s)
Coordinated project meetings for 15 project managers, developed and maintained 10 databases for project information, and assisted Program Management Office with presentations and data analysis.

Systems Project Management Support | BellSouth/AT&T
From January 2004 to December 2007 • 3 year(s)
Provided monthly reports to Service Centers for process improvements, managed trouble tracking system, and served as liaison between customers and application managers.

Administrator/Help Desk | BellSouth Telecommunication
From January 2000 to December 2004 • 4 year(s)
Assisted over 100 customers with software configurations, trained customers on queries, and responded to customer inquiries with follow-through to completion.

Market Deployment Specialist | BellSouth Applied Technologies
From January 1997 to December 2000 • 3 year(s)
Recruited more than 200 new subscribers for market trial participation, collaborated on project management teams, and conducted customer feedback surveys.

Customer Technical Support | BellSouth.Net/BellSouth Advanced Networks
From January 1995 to December 1996 • 1 year(s)
Lead technical support for Gateway monitoring application, performed user acceptance testing, and investigated technical network problems.

Customer Care Associate | BellSouth Information Networks
From January 1992 to December 1996 • 4 year(s)
Conducted market research on target market demographics, collected and analyzed data for 100+ voice mail participants, and trained users on voice mail applications.

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