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Q&A With Michele Francis

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Michele Francis
Insurance Collections Specialist, Phoenix Children's Hospital

Location: Avondae, AZ United States
Joined: Mar 9th, 2010
About   (request update)
My Interview Question
What is your best asset?
Education   (request update)
University of the District of Columbia class of 1990
Undergrad Major: Biology
Claim To Fame:
Honor Sociey
Most Memorable Moment:
Graduation
Experience
I currently work with Phoenix Children's Hospital as Insurance Collections Specialist
I have 20 years of experience working in the Healthcare, Other industry.
Insurance Collections Specialist | Phoenix Children's Hospital
From March 2008 to Current • 18 year(s)
Handle insurance collections for physician specialties, complete payer assignments, manage dispute and appeals process, and assist in physician credentialing.
Owner/Director | ABC Childcare Center
From November 2003 to Current • 23 year(s)
Manage all day-to-day childcare operations including marketing, staff management, licensing compliance, and budget development.
Commercial Insurance Collector | Banner Health
From November 2007 to March 2008 • 1 year(s)
Responsible for commercial insurance collections, processed appeals, researched accounts for payments, and acted as liaison between Banner Health and payers.
Cash Applications Supervisor | Apria Healthcare, Inc.
From December 2002 to November 2003 • 1 year(s)
Supervised 8-10 employees in Cash Applications Department, managed cash functions, and developed new hire training programs.
Cost Containment Specialist | BCE Emergis Corporation
From October 2000 to October 2002 • 2 year(s)
Negotiated non-contractual claims for payer clients, performed retrospective review of medical billing, and identified potential billing fraud.
Primary Care Group and Collections Group Team Leader | Health Care Management Group
From April 1998 to October 2000 • 2 year(s)
Handled primary care billing and medical collections, assisted with training and performance reviews for up to fourteen employees.
Direct Pay Accounts Representative | Kaiser Permanente
From December 1996 to November 1997 • 1 year(s)
Maintained 8,300 direct pay accounts for members, terminated and reinstated accounts, and provided customer service.
Accounts Payable/Collector/Transactions Processor | Stewart Enterprises
From July 1994 to December 1996 • 2 year(s)
Performed collection duties, processed NSF checks and refunds, worked with attorneys and credit bureaus for bad debt accounts.
Surgical Business Manager | Premier Surgery Center
From February 1992 to May 1994 • 2 year(s)
Supervised up to sixteen employees, coordinated administrative and financial aspects, and handled HR functions.
Podiatric Office Manager | Stuart B. Sibel, DPM
From October 1988 to February 1992 • 4 year(s)
Performed office management duties including physician credentialing, marketing, insurance contracting, and all HR functions.
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