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Q&A With Jeff Mabry

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Jeff Mabry
Scheduling Coordinator, Emory
Location: DECATUR, GA United States
Joined: Aug 20th, 2010

About (request update)

My Interview Question

What ya got going on?

Education (request update)

Morehouse College class of 1997

Undergrad Major: Business Administration

High School: Hyde Park Career Academy in Chicago, IL class of 1992

Experience

I currently work with Emory as Scheduling Coordinator
I have 14 years of experience working in the Healthcare, Other industry.

Call Center Supervisor | Emory Healthcare
From January 2008 to Current • 18 year(s)
Provided direct operational oversight, financial leadership, and accountability for daily business strategies in Cardiology, Pulmonary, and Nephrology departments. Oversaw scheduling of appointments, telephone access, and customer satisfaction for staff.

Short Term Disability Specialist | Lincoln Financial Group
From January 2007 to January 2008 • 1 year(s)
Coordinated activities associated with determining validity, assessing liability and risks, and negotiating monetary settlements for short term disability cases. Interacted with external parties including insurance adjusters, attorneys, and physicians.

Patient Coordinator Manager/Call Center Manager | Woolfson Eye Institute
From January 2004 to January 2007 • 3 year(s)
Directed customer service functions including coordinating and scheduling for Lasik surgery and General Ophthalmology for nine centers. Developed and maintained department through proper selection, training, and assignment of personnel.

Customer Service/Claims Supervisor | American Psych Systems Healthcare
From January 2002 to January 2004 • 2 year(s)
Verified demographics, benefits, and eligibility information for internal and external clients while ensuring quality assurance and departmental compliance. Oversaw, coached, monitored, and trained customer service coordinators.

Patient Account Rep | Kaiser Permanente
From January 1998 to January 2002 • 4 year(s)
Maintained accurate demographics for patient accounts and verified account eligibility. Scheduled appointments for adults, pediatrics and behavioral health specialty departments.

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