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Q&A With Donald Powell

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Donald Powell
Technology Support Administrator , Universal Technical Institute, Inc.
Location: ,
Joined: Dec 15th, 2010
About   (request update)
Education   (request update)
Johnson C. Smith University class of 2006
Undergrad Major:
Experience
I currently work with Universal Technical Institute, Inc. as Technology Support Administrator
I have 4 years of experience working in the Other industry.
Technology Support Administrator | Universal Technical Institute, Inc.
From October 2015 to Current • 11 year(s)
 Provides IT support for NASCAR Technical Institute campus and remote support to partner office. Manages Dell hardware/software, network infrastructure, SCCM console operations, and maintains VLANs for various systems.
Desktop Engineer | Premier Inc.
From December 2014 to September 2015 • 1 year(s)
 Served as contractor providing employee onboarding/exit support and Tier 2/3 technical support. Managed computer equipment deployment, resolved hardware/software issues, and used MDT imaging for system deployment.
Infrastructure/Desktop Support Tech | Commonwealth High School
From July 2014 to December 2014 • 0 year(s)
 Contractor providing technical assistance for IT infrastructure project. Installed network equipment, Cisco switches, wireless access points, and provided desktop support to staff and students.
IT Operational Analyst | Belk
From May 2014 to June 2014 • 0 year(s)
 Brief operational analyst role supporting IT operations.
Technical Support Engineer | Advance 2000
From April 2013 to April 2014 • 1 year(s)
 Provided systems and technical support for Little Diversified Architect Firm. Diagnosed laptop issues, managed VDIs in VMWare, supported engineering software, and created user accounts in Active Directory.
IT Specialist | Schweitzer Engineering Laboratories (SEL)
From March 2011 to April 2013 • 2 year(s)
 Served as sole IT Specialist covering Charlotte and international offices. Diagnosed Dell laptops, managed encryption software, maintained VLANs, and coordinated with network infrastructure team.
Computer Support Technician | Johnson C. Smith University - JCSU
From November 2008 to March 2011 • 3 year(s)
 Provided computer support services for university operations.
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