Featured Member: Derrick Baker on HBCU CONNECT!

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Q&A With Derrick Baker

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Derrick Baker
Desktop Engineer, INDUS
Location: Annapolis, MD United States
Joined: Mar 5th, 2011

About (request update)

I'm an IT Professional by day, but my passion is with video production, video games and Hip Hop. I work for Konsole Kingz and I am the Sports Community Mgr/KKZ Podcast Host. I am also a producer of Sports gameplay videos. XBOX360 gamer & HBCU Football fan.

Current Whereabouts:

I'm currently trying to go back to school and get a degree in Visual Effects & Motion Graphics-Bachelor of Fine Arts at the Art Institute of Washington.

Life & Professional Aspirations:

I look forward to graduating from the Art Institute of Washington and continue following my dreams of become the best at making videos that use my graphics and animation for Konsole Kingz, the gaming industry and the entertainment industry in whole. I look forward to one day having my graphics and videos on HBCU Network, ESPN or where like they are on HBCUDigest now.

Website:

http://www.konsolekingz.com

Education (request update)

Other College... class of 1992

Undergrad Major:

High School: Hermitage High School in Richmond, VA class of 1988

Experience

I currently work with INDUS as Desktop Engineer
I have 12 years of experience working in the Information Technology industry.

Technical Support Specialist III/Desktop Engineer | Indus Corporation
From May 2007 to Current • 19 year(s)
Ensure proper functioning of company's IT infrastructure, tier I & II end user support at multiple locations. Build and maintain desktop images using Ghost Solution Suite 2.0 and manage Active Directory accounts.

Sr. Desktop Engineer | Federal Highway Administration (contractor)
From November 2006 to May 2007 • 1 year(s)
Worked with Ghost Server 8.3 to backup and push images to new and current PCs. Performed migration analyst duties and provided Tier II level support for email, file and print systems.

Desktop Support Technician | Thomson Financial (TEKsystems Contractor)
From January 2006 to November 2006 • 0 year(s)
Identified, resolved, escalated, and followed-up on level 1 and 2 desktop, network, and applications issues. Installed & maintained desktops, laptops, printers and peripherals.

Sr. Tier II Help Desk Support Technician | Department of Health and Human Services (contractor)
From April 2004 to November 2005 • 1 year(s)
Installation, assembly, configuration, and troubleshooting of desktop/laptop hardware and software. Created and configured Novell Console One & Active Directory user profiles and Microsoft exchange server configurations.

Intermediate Support Technician | CSX Technology
From February 2001 to April 2004 • 3 year(s)
Provided first line response to customers reporting desktop application problems using Software Artistry system. Served as Lead Technician for Technology Service Center Level 2 technicians and local Baltimore LAN support.

Service Technician | Enterprise Integration (Contractor)
From April 1999 to February 2001 • 2 year(s)
Configuration, migration, installation, moves add-changes in WIN 95, WinNT 4.0, Windows 98 and Windows 2000 environment. Provided technical support for computer hardware, peripherals, and application software.

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