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Q&A With Aisha Henderson

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Aisha Henderson
Application Support Engineer, Kldiscovery
Location: Pflugerville, TX United States
Joined: Mar 7th, 2011
About   (request update)
Education   (request update)
Huston-Tillotson University class of 2013
Undergrad Major: Computer and Information Science
Claim To Fame:
I have 3 outstanding little girls, ages 4, 3, and 2. They are my pride and joy!
Most Memorable Moment:
Don't think I've experienced it yet.
High School: Lakeview Centennial in garland, TX class of 1996
 
Activities & Accomplishments:
Co-founder of the African American Association Club, President of Spanish Honor Society.
Best Memories:
Graduation day! It was finally over, and I was looking forward to going away to college.
Experience
I currently work with Kldiscovery as Application Support Engineer
I have years of experience working in the Computers, Software industry.
Applications Support Engineer | KLDiscovery
From October 2021 to Current • 5 year(s)
 Interact with Operations, Project Managers, and Client Support to develop requirements and support customer-facing applications. Plan application upgrades, troubleshoot issues, and provide technical guidance for mass migrations and email archive environments.
Associate Applications Support Engineer | Q2ebanking
From November 2018 to May 2021 • 3 year(s)
 Modify software and troubleshoot complex client application issues in production environments. Provide customer support through direct contact and manage escalated cases while adhering to security and privacy policies.
Consultant | Planview
From October 2015 to October 2018 • 3 year(s)
 Troubleshoot issues with Planview Enterprise application and document solutions in detail. Coordinate with internal resources and assist with customer care projects.
Regional Technical Communications Coordinator | C.A.P.C.O.G.
From September 2013 to October 2015 • 2 year(s)
 Support ENS and WebEOC systems including development, configuration, and maintenance. Maintain SQL Servers, support SharePoint environment, and facilitate end-user training.
Technician | Texas Commission on Environmental Quality
From May 2013 to September 2013 • 0 year(s)
 Perform database management using SAP applications and create queries/reports using Oracle SQL and Crystal Reports. Provide Help Desk assistance and manage data distribution across multiple drives.
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