Featured Member: Dominique Haskins on HBCU CONNECT!

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Q&A With Dominique Haskins

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Dominique Haskins
Customer Service Coordinator, Capital One
Location: Richmond, VA
Joined: Mar 9th, 2011

About (request update)

Education (request update)

Shaw University class of 2012

Undergrad Major: Business Administration

Claim To Fame:

Winner of the 2010 Tom Joyner Hercules Scholar Scholarship and The Amtrak Travel Scholar Scholarship

Most Memorable Moment:

Mentoring youth in the community, participating in Cancer walks, volunteering at various conferences and conventions

Experience

I currently work with Capital One as Customer Service Coordinator
I have years of experience working in the Financial Services industry.

Customer Service Coordinator | Capital One
From October 2013 to Current • 13 year(s)
Increased customer satisfaction by 20% and recommended business process improvements to senior management.

Weekend Operations Manager | Norfolk State University
From August 2012 to June 2013 • 1 year(s)
Managed 15 direct reports handling payroll, scheduling, and performance reviews while creating student development programs.

School of Business - Student Ambassador | Norfolk State University
From August 2011 to June 2013 • 2 year(s)
Served as teaching assistant and mentor for 25 students per semester while providing tutoring and campus tours.

Bankruptcy Specialist | Exclusive Staffing (SunTrust Mortgage)
From June 2011 to August 2011 • 0 year(s)
Managed 1000 bankruptcy cases weekly, reviewed accounts for compliance and validated court documents.

Night Operations Manager | Exclusive Staffing (Precon)
From June 2010 to August 2010 • 0 year(s)
Managed 4 machine operators and increased production by 50% through business process redesign.

Customer Service Representative | T-Mobile USA
From July 2008 to August 2009 • 1 year(s)
Handled over 120 calls per day providing technical support and resolving 98% of billing inquiries and technical issues.

Customer Service Representative | Vangent
From April 2007 to July 2008 • 1 year(s)
Handled 100+ calls daily analyzing Medicare claims and identified $2.6 million in Medicare fraud claims.

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Guestbook Comments

	God bless you and I hope that you are having a great day. I was listening to this musical tribute to Maya Angelou. It was very touching and I thought that I would share it with you. This is the link. Share it with a friend. http://www.youtube.com/watch?v=6KbhUa9YwaY Also, if you get a chance visit my profile and view some information about my daughter that might interest you. Tagged by Ralph White on 06/17/2014

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