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Q&A With Marcellyn Tapley

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Marcellyn Tapley
Retail Sales Associate, Macy
Location: Chicago, IL United States
Joined: Mar 20th, 2011
About   (request update)
Education   (request update)
Other College... class of 1991
Undergrad Major: Business Administration
High School: Madonna in chicago, IL class of 1989
 
Experience
I currently work with Macy as Retail Sales Associate
I have 25 years of experience working in the Customer Service and Call Center industry.
Retail Sales Associate | Macy's
From December 2009 to Current • 17 year(s)
 Maintained department areas and back stock, provided detailed product knowledge to customers, implemented safety and loss prevention programs.
Independent Contractor/Messenger | Triple AAA Day & Night Messenger Service
From September 2007 to April 2008 • 1 year(s)
 Responsible for delivery and pickup of valuables, maintained security of customer shipments with knowledge of Chicago area.
Mail Carrier | U.S. Postal Service
From December 2004 to August 2007 • 3 year(s)
 Delivered mail efficiently on assigned routes, lifted up to 75lbs, provided exceptional customer service.
Seasonal Site Aide | Sylvan Learning Center
From September 2004 to December 2004 • 0 year(s)
 Tutored K-8th grade students in Reading, Math, and English, helped prepare for standardized testing.
Customer Care Rep / Vendor Support Liaison | Ubid Online Auction
From June 1999 to April 2001 • 2 year(s)
 Worked in busy call center environment, maintained operations as point of contact for customers and vendors.
Temp Crew Leader Supervisor | U.S. Census Bureau
From April 2000 to September 2000 • 0 year(s)
 Supervised team of 20+ crew leader assistants, scheduled workflow and performed payroll exceptions.
Operations Leader Supervisor | Bank One/Chase
From April 1994 to May 1999 • 5 year(s)
 Managed teller-line in high-volume environment, trained tellers and handled performance evaluations.
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