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Q&A With Edwina Leavy

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Edwina Leavy
Help Desk Specialist, McGraw Hill Companies
Joined: Jun 7th, 2011
About   (request update)
Education   (request update)
College Not Listed class of 2005
Undergrad Major: Criminal Justice
High School: South Shore Community College in Chicago, IL class of 1996
 
Activities & Accomplishments:
Cheerleading team and photography club
Experience
I currently work with McGraw Hill Companies as Help Desk Specialist
I have 6 years of experience working in the Customer Service and Call Center industry.
Help Desk Specialist | McGraw-Hill Companies
From January 2007 to January 2011 • 4 year(s)
 Provided customer service, assisted instructors and students with technical problems, and assisted instructors with registration.
Customer Sales Executive | Comcast Cable
From January 2005 to January 2006 • 1 year(s)
 Provided customer service, managed high call volume, processed customer orders, and collected payments for customer accounts.
Photo Lab Manager | Qualex
From January 2002 to January 2004 • 2 year(s)
 Supervised a team of 15 employees in developing and processing film, made weekly schedules, processed inventory, and mixed film and paper chemicals.
Lab Assistant | Olive Harvey College
From January 2000 to January 2001 • 1 year(s)
 Helped acclimate students to academic computing center rules and helped process the volume of assignments by patrons.
Tax Preparer | Jackson Hewitt Tax Service
From January 1999 to January 2000 • 1 year(s)
 Prepared client taxes during tax season and provided customer service.
Guest Service Representative/Gate Leader | At Your Service
From January 1995 to January 1998 • 3 year(s)
 Supervised guest service representatives, processed tickets, and provided customer service.
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