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Q&A With Denisetrice Goodrum

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Denisetrice Goodrum
Front Desk, Holiday Inn Macon North
Location: Macon, GA United States
Joined: Oct 31st, 2011
About   (request update)
Education   (request update)
High School: Northeast High School in Macon, GA class of 1979
 
Activities & Accomplishments:
JROTC, Northeast Raiders Marching Band
Experience
I currently work with Holiday Inn Macon North as Front Desk
I have 15 years of experience working in the Hospitality/Tourism industry.
Front Desk CSR | Holiday Inn Macon North
From July 2010 to Current • 16 year(s)
 Front desk customer service representative
Temporary Worker | Manpower Temp Services
From June 2010 to August 2010 • 0 year(s)
 Temporary staffing assignment
Customer Service Representative | Orange Lake Country Club
From September 2009 to February 2010 • 1 year(s)
 Assist guests in booking, changing and/or canceling reservations
Customer Service Representative | Hilton Grand Vacations
From September 2005 to April 2009 • 4 year(s)
 Assist guests in booking, changing and/or canceling reservations
Central Billing Supervisor | CFI/Westgate Resorts
From January 2004 to September 2005 • 1 year(s)
 Supervise 5 agents, receive and distribute invoices, maintain appointments with hotel partners
Central Billing Analyst | CFI/Westgate Resorts
From January 2002 to December 2004 • 2 year(s)
 Reconcile bills for all Westgate Properties and contracted outside hotels, implemented training manual
Reservation / Verification Supervisor | CFI/Westgate Resorts
From January 2001 to December 2002 • 1 year(s)
 Supervised 14 agents, implemented training manual, ran departmental reports daily
Reservation / Verification Agent | CFI/Westgate Resorts
From January 2000 to December 2001 • 1 year(s)
 Verified information on packages sold, booked and managed guest reservations
Telemarketing Agent | CFI/Westgate Resorts
From January 1999 to December 2000 • 1 year(s)
 Outbound calls to prospective owners, receive inbound calls from interested consumers
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