Featured Member: Barbra-Jessica Hawkins on HBCU CONNECT!

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Q&A With Barbra-Jessica Hawkins

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Barbra-Jessica Hawkins
Senior Project Manager, Emory Healthcare
Location: North Augusta, SC United States
Joined: Nov 14th, 2011

About (request update)

Motivated and driven professional with 10+ years of experience and solid record of project delivery on time, under budget, and at optimum quality as part of collaborative, communicative teams. Strong financial and process orientation toward cost reduction and enhancement of profitability. Acquainted with most widely used healthcare computer programs, databases, equipment, facilities management, and technologies.

Website:

http://www.linkedin.com/in/barbra-jessica-hawkins-5232b8152

Education (request update)

Paine College class of 2012

Undergrad Major: Biology

Claim To Fame:

"Baby Genius" ... I was the youngest enrolled in my college at the time. I was 16 years old when I first started at Paine College.

Most Memorable Moment:

Conference Trips, and Homecoming events and parties

- College Not Listed - class of 2019

Grad Major: Health Information Management

High School: North Augusta High School in North Augusta, SC class of 2007

Experience

I currently work with Emory Healthcare as Senior Project Manager
I have 10 years of experience working in the Healthcare, Other industry.

Senior Project Manager | Emory Healthcare
From March 2014 to Current • 12 year(s)
• Supporting and managing projects focused on access optimization and digital transformation through agile methodologies: • Supported and led Epic implementation projects as part of the Cadence (Outpatient clinics), Cupid (Cardiology & Vascular Surgery) & Radiant (Imaging) build.  Converted & Optimized:  500+ Radiology resources, templates  5K+ Outpatient Clinic providers/resources and templates  Imaging decision trees for 10+ modalities/specialties  Outpatient clinic decision trees for 34+ departments/specialties • Created and implemented a new virtual training program for the Patient Access Training Academy for 300+ call center agents. • Streamlined and created workflows and decision algorithms for outpatient clinic operations to improve the patient experience and operation via the MyChart application within Epic for patient self-service scheduling. • Supported and served as a clinic operations liaison and administrator for the QGenda platform enterprise-wide integration for provider management.  Leading integration with Epic for schedule closure integration  Leading integration with Epic for Outlook integration • Managed relationships with Radiology and IT to improve operations that impact scheduling workflows.  Transferred imaging template workload from Radiant IS team to the Patient Access Capacity Management template builders.  Worked w/ ZenDesk operations team to create new ticketing forms.  Trained stakeholders on new ticketing workflow and service level expectations • Led initiatives to drive digital transformation of the healthcare system, such as activating MyChart self-service capabilities for outpatient clinics and imaging.  Direct Scheduling (MyChart Scheduling)  Open Scheduling (MyChart Scheduling)  Ticket Scheduling (Order-based scheduling)

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