Featured Member: Braxye Simon on HBCU CONNECT!

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Q&A With Braxye Simon

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Braxye Simon
Customer Service Associate, Gap Stores Inc.
Location: Richmond, TX
Joined: Nov 15th, 2011

About (request update)

Education (request update)

Texas Southern University class of 2012

Undergrad Major: Accounting

High School: James E. Taylor High School in Katy, TX class of 2003

Experience

I currently work with Gap Stores Inc. as Customer Service Associate
I have 10 years of experience working in the Customer Service and Call Center industry.

Sales Associate/Cashier | Gap Inc. (Old Navy)
From July 2011 to August 2011 • 0 year(s)
Seasonal position assisting customers with merchandise and purchases.

Work Study | Texas Southern University â Admissions
From January 2011 to May 2011 • 0 year(s)
Entered incoming student applications and transcripts; filed student information.

Customer Service Manager | Wal-Mart Stores
From July 2008 to January 2010 • 2 year(s)
Maintained schedules for staff, assisted cashiers with overrides and returns, handled daily cash receipts averaging $10,000.

Customer Service Representative | Blockbuster Video
From February 2008 to July 2008 • 0 year(s)
Assisted members with checking videos in/out and stocked merchandise.

Work Study | Texas Southern University â Admissions
From January 2008 to June 2008 • 0 year(s)
Entered incoming student applications and transcripts; filed student information.

Customer Service Representative | Time Warner Cable/Comcast
From April 2007 to January 2008 • 1 year(s)
Received over 100 incoming calls regarding cable services, resolved customer issues and cross-sold services.

Account Management Team Leader | Time Warner Cable/Comcast
From April 2007 to January 2008 • 1 year(s)
Supervised 5-10 employees daily, managed accounts receivable and delinquent accounts, performed general administrative duties.

Cashier | Wal-Mart Stores
From January 2006 to May 2007 • 1 year(s)
Handled cash and credit receipts averaging $10,000 daily, awarded Top 10 Cashier for seven consecutive months.

Customer Service Associate | Wal-Mart Stores
From January 2006 to May 2007 • 1 year(s)
Lead CSR for 5 associates, audited cash drawers and ordered merchandise.

Customer Service Representative | Member Works, Inc.
From January 2005 to January 2006 • 1 year(s)
Received over 75 incoming calls regarding credit card charges, advised and sold memberships.

Sales Associate/Cashier | Burlington Coat Factory
From November 2003 to January 2005 • 2 year(s)
Assisted customers with merchandise and purchases.

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