I was born in Washington, DC. Graduated from Theodore Roosevelt Senior High School in DC, June 1989. Joined the U.S. Navy at 17 and served 10 years as a Cryptologice Analyst, finishing my career at the National Security Agency at Ft. Meade, MD, as I attended Morgan State University while on Active Duty and received my degree in Management Information Systems in 1999, 6 months after leaving the Navy. Relocated to Memphis, TN in 1999, working many positions for different company's including Computer Technician, Network Technician, Network Engineer, and IT Manager.
In April of 2010, I founded New Century Technology Solutions along with my wife, Melanie, which provides IT and Network Consulting Services to several medical and law offices, and small logistics companies in the Memphis Area. Also, currently, serving as one of only two Tier III Engineers for Konica Minolta's All Covered IT Services since March of 2011.
I am married to Melanie Dunlap of Memphis, TN, and have 4 children. T-Shandynee' is 22, Adrienne 16, Myles 12, and Taj 11.
I attend Greater Imani Church and Christian Center, where I have served as a member of the Deacon Ministry for the last 5 years, and also serve as a coach for the church's Youth Baseball Team.
I am a member of Kappa Alpha Psi Fraternity, Inc., Memphis Alumni Chapter, and a 32nd Degree Prince Hall Mason.
My most recent accomplishments include becoming a Grand Lodge Officer for the Most Worshipful Prince Hall Grand Lodge of TN, Internet Technology department.
Most Memorable Moment:
Graduating
High School: Theodore Roosevelt in Washington, DC
class of 1989
Experience
I currently work with Konica Minolta
as RSC Tier III Systems Engineer
I have 12 years of experience working in the
Information Technology industry.
RSC Tier III Engineer|
Konica Minolta â All Covered Memphis
From March 2012 to Current • 14 year(s)
Provide Tier III escalation support to Service Desk and serve as senior consultant on network and Cisco projects. Convey networking expertise to clients and provide consulting to keep networks running securely and efficiently.
Network Implementation Consultant|
Federal Express â Services (NexTech Contractor)
From September 2011 to March 2012 • 1 year(s)
Provide Tier 2 expertise and troubleshooting support for NOC and corporate personnel. Process enterprise-wide provisioning, deployment, and implementation of network tools and equipment.
IT Manager|
Lane Balance Systems
From September 2010 to September 2011 • 1 year(s)
Overall responsible for all information systems and telecom within the company, overseeing installation, backup systems, and purchasing hardware/software. Ensure efficiency and proper functionality of all technology infrastructures.
Sr. Network Engineer (Lead Engineer)|
Securas Consulting Group, LLC
From April 2007 to September 2010 • 3 year(s)
On-Site consulting and support of SMB clients. Work with Account Sales Executives to provide Technical Expertise and Sales Engineering.
Manager, IT and District Operations|
Mo' Money Tax Services
From September 2005 to September 2007 • 2 year(s)
Responsible for strategic direction, standards, security and operations of all Microsoft operating systems and server hardware. Oversee 20 tax offices in the mid-south region and all IT support staff.
Senior Systems Analyst|
Ford & Harrison, LLP
From July 2004 to September 2005 • 1 year(s)
Network and server administration including Exchange, Veritas Backup, and Domain administration across Memphis, Denver, and L.A. offices. Analyze systems requirements and provide recommendations for meeting computer systems needs.
Broadband Test Engineer|
SBC Datacomm (Glotel Inc. â Contractor)
From December 2003 to July 2004 • 1 year(s)
Responsible for testing Alcatel and Adtran High Density DSLAMs and broadband products for SBC clients. Test circuits and interfaces of DSLAM hardware via proprietary software for performance and functionality.
Technical Systems Engineer|
Datatec Systems, Inc.
From June 2001 to August 2003 • 2 year(s)
Systems Engineer and Project Coordinator for rapid deployment of Cisco systems. Supervise on-site team for deployment of thin clients, CISCO router and switch configurations for large-scale nationwide projects.
Program Engineer/Jr. Program Manager|
Solectron Global Services
From March 2000 to June 2001 • 1 year(s)
Primary contact with OEM customer on engineering activities and communications. Track and analyze engineering metrics and lead improvement projects for IBM Aptiva, Netfinity, and Toshiba programs.
On-Site Lead Engineer|
Taylor Communications, Inc.
From March 1999 to March 2000 • 1 year(s)
Supervise staff of 10 personnel providing desktop, laptop, and printer support for 1000 user network. Monitor trouble tickets and ensure timely response and problem resolution by technical support staff.
Cryptologic Technician/Analyst|
United States Navy
From August 1989 to October 1998 • 9 year(s)
Communications Security Analyst at NSA, Terminal Area Security Officer administering Windows NT network, and various supervisory roles. Supervised training staff and developed annual training budgets of $150k-$200k.
