Featured Member: Marilyn Kenoly on HBCU CONNECT!

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Q&A With Marilyn Kenoly

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Marilyn Kenoly
Technical Client Services Representative II, Cox Automotive
Location: McDonough, GA United States
Joined: Jan 31st, 2012

About (request update)

Education (request update)

- College Not Listed - class of 2015

Undergrad Major: Computer and Information Science

High School: Roswell High school in Roswell, GA class of 2012

Activities & Accomplishments:

Roswell High School Varsity Cheerleaders, Vocal Jazz, Advanced Women's Chorus, Freshman Mentor, Teacher's Assistant

Best Memories:

Singing the National Anthem at the 2011 GA All Stars Football Game

Experience

I currently work with Cox Automotive as Technical Client Services Representative II
I have 0 years of experience working in the Information Technology industry.

Technical Client Services Representative II | Cox Automotive
From June 2016 to Current • 10 year(s)
Provides technical support for inventory related processes and resolves vehicle inventory issues for internal and external customers. Manages dealer contracts and maintains data quality on Autotrader.com and corresponding Cox Automotive sites.

Production Support Engineer | The Home Depot
From March 2016 to March 2016 • 0 year(s)
Provided L3 technical assistance for ESVS processing over $14B in transactions. Used SQL and SOAP UI to manage orders and worked with IBM Sterling Order Management System.

Product Support Analyst | Technology Interactive
From September 2013 to March 2016 • 3 year(s)
Provided UAT and regression testing for 66 career websites on TalentBrew SaaS platform. Led usability testing and managed test processes while supporting digital web teams.

Helpdesk Analyst | Wellstar Health Systems
From March 2013 to July 2013 • 0 year(s)
Performed User Acceptance Testing and Regression testing for deployment of 16,000 internal healthcare end users. Researched and resolved complex system hardware, software, and network issues.

Network Operations Center Monitoring Analyst | Cox Enterprises, Inc
From May 2007 to July 2010 • 3 year(s)
Monitored Cox Enterprise Infrastructure for critical systems management supporting WSB-TV, WSB-Radio, AJC, Manheim, and Autotrader.com. Escalated alerts to Tier 3 for Windows Server, Active Directory, and MS Exchange.

Frame Relay liaison | Chick-Fil-A, Inc
From January 2006 to May 2007 • 1 year(s)
Provided Tier 2 Network Connectivity support for 1200 Chick-fil-A stores for T1, DSL, ISDN and Frame Relay. Walked store employees through network diagrams and reconfigured POS equipment.

SAP FI Functional Analyst | Chick-Fil-A, Inc
From June 2004 to December 2004 • 0 year(s)
Supported back office accounting and store network architecture with Cisco equipment. Assisted customers with navigation of @CFA Portal and web applications including payroll and supplier payments.

Global Support Analyst II | Coca Cola Enterprises
From March 2001 to June 2004 • 3 year(s)
Provided 2nd level support for Windows 2000/NT Server, AS/400 Midrange, Mainframe SAP R/3, and Microsoft Office Suite. Launched Helpdesk website and designed business processes to minimize mishandled tickets.

Global Support Analyst II | The Home Depot
From March 2001 to June 2004 • 3 year(s)
Provided functional training and support for SAP R/3 core end-users and purchasing coordinators. Supported frontend application for Procurement using AT&T's Ariba Spend Management Software.

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Guestbook Comments

	Hello fellow member, I hope that you are having a great day. When you get a chance, please visit my profile page where I have posted some information that could possibly be a financial life changer. Tagged by Ralph White on 03/24/2018

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