Featured Member: Kimberly Hanson on HBCU CONNECT!

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Q&A With Kimberly Hanson

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Kimberly Hanson
Unemployed, Unemployed
Location: silver spring, MD United States
Joined: Jul 1st, 2012

About (request update)

Education (request update)

University of Maryland Eastern Shore class of 2017

Undergrad Major: Biology

High School: James Hubert Blake in silver spring, MD class of 2012

Experience

I currently work with Unemployed as Unemployed
I have 0 years of experience working in the Healthcare, Other industry.

Call Center Operations Manager | District Healthcare Services
From April 2025 to January 2026 • 1 year(s)
Directed daily operations of high-volume healthcare call center with 14 direct reports, implementing KPI tracking and compliance initiatives that reduced repeat complaints by 22%.

Practice Manager / Operations Manager | Washington International Pediatrics
From January 2020 to March 2025 • 5 year(s)
Supervised end-to-end practice operations with 7 direct reports, managing patient flow, billing, HR services, and after-hours provider call operations.

Executive Administrative Assistant | The Center for Sleep and Wake Disorders
From August 2019 to December 2019 • 0 year(s)
Supported physician leadership through calendar management, coordinated patient flow and clinical communication, and assisted with credentialing and Joint Commission readiness.

Human Resources Manager | Psychogeriatric Services, LLC
From May 2017 to April 2019 • 2 year(s)
Led HR operations, recruitment screening, employee relations, provider credentialing and regulatory compliance.

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