Featured Member: Allison Brown on HBCU CONNECT!

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Q&A With Allison Brown

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Allison Brown
Service Program Manager, Verizon Business
Location: Atlanta, GA United States
Joined: Jul 12th, 2012

About (request update)

Current Whereabouts:

Education (request update)

Morgan State University class of 1987

Undergrad Major: Telecommunications

Claim To Fame:

R.O.T.C

Most Memorable Moment:

National Society of Pershing Angels, Inc

University of Phoenix class of

Grad Major:

High School: Central Islip Senior High in Central Islip, NY class of 1982

Activities & Accomplishments:

Track & Basketball

Best Memories:

Senior Prom

Experience

I currently work with Verizon Business as Service Program Manager
I have 23 years of experience working in the Telecommunications industry.

Service Program Manager | Verizon Business
From September 2010 to Current • 16 year(s)
Responsible for lifecycle governance of global client base and service level management with risk mitigation strategies.

Global Client Services | Verizon Business
From July 2004 to September 2010 • 6 year(s)
Managed billing research, credit requests, financial management for AR activities, and developed billing flows for customer base.

Global Service Consultant | MCI WorldCom
From April 2001 to July 2002 • 1 year(s)
Responsible for overall service management of global accounts including growth, maturity, investment and customer interface management.

Global Support Consultant Manager | MCI Telecommunications
From April 2000 to April 2001 • 1 year(s)
Managed team of GSCs and served as point of escalation for customer concerns and issues.

Global Account Manager | MCI Telecommunications
From May 1996 to April 2000 • 4 year(s)
Managed Business Markets Global account customer base and built strong relationships with key customer contacts.

Systems Analyst | MCI Telecommunications
From October 1994 to May 1996 • 2 year(s)
Provided systems order entry support and diagnostic assistance, served as liaison between field and corporate support groups.

Customer Service Consultant II | MCI Telecommunications
From January 1994 to October 1994 • 0 year(s)
Developed account strategies and coordinated efforts with customers, vendors, and internal departments for timely installation.

National Account Support Consultant II | MCI Telecommunications
From April 1993 to January 1994 • 1 year(s)
Provided direct customer assistance and account team support for assigned remote National Accounts.

National Account Support Specialist I | MCI Telecommunications
From May 1991 to April 1993 • 2 year(s)
Scheduled monthly customer visits and completed customer installs, disconnects, and changes in service.

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