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Q&A With Gregory Lawrence

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Gregory Lawrence
Senior Customer Service Rep, ETS
Location: Ewing, NJ United States
Joined: Aug 19th, 2012

About (request update)

Education (request update)

Winston-Salem State University class of 1986

Undergrad Major: Business Information Systems

Claim To Fame:

Basketball

Most Memorable Moment:

CIAA Tourament

High School: Trenton Central High School in Trenton, NJ class of 1982

Experience

I currently work with ETS as Senior Customer Service Rep
I have 20 years of experience working in the Teaching / K-12 Education industry.

Customer Service Representative | ETS (Educational Testing Services)
From April 2012 to Current • 14 year(s)
Assist educational personnel with Advanced Placement Exams.

Assistant Manager | Fieldco Contracting Inc.
From June 2010 to Current • 16 year(s)
Responsible for soliciting bids for construction contracting and delegating jobs to various sub-contractors in the tri-state area.

Loss Mitigation Representative | Cenlar (Central Loan and Reporting)
From November 2011 to March 2012 • 1 year(s)
Assist customers with information regarding loan modifications and review current documents for underwriting.

Customer Service Representative | PHH Mortgage
From March 2010 to May 2011 • 1 year(s)
Conducted customer surveys via phone, provided forum for customer complaints, and assisted in verifying mortgage borrowers employment verifications.

Customer Service Representative | Cenlar (Central Loan and Reporting)
From December 2009 to March 2010 • 1 year(s)
Worked in call center answering incoming calls regarding Taylor, Beam & Whitaker mortgage.

Administrative Assistant | State of New Jersey, Division of Elections
From May 2008 to September 2008 • 0 year(s)
Processed voter registrations, maintained congressional and legislative districts, answered phones and processed mail.

Collections Representative | PRWT, Inc.
From March 2006 to April 2008 • 2 year(s)
Provided customer support for payment processing services, initiated collection calls for NJ Motor Vehicle Commission surcharges and municipal court accounts.

Collections Representative | Pierce, Hamilton & Stern
From November 2003 to March 2006 • 3 year(s)
Provided customer support for delinquent landlord/tenant accounts, researched and resolved customer claims, and negotiated payment arrangements.

Senior Collections Representative | American Collections Consultants
From March 2002 to October 2003 • 1 year(s)
Responsible for all aspects of credit and collections efforts, initiated customer contact and trained new employees.

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