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Mallory D Jones III
Desktop Engineer, Self Employed Location: Chicago, IL United States Joined: Feb 8th, 2013 |
| About (request update) | |
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| Experience |
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I currently work with Self Employed
as Desktop Engineer I have years of experience working in the Information Technology industry. |
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Consultant |
Freelance
From October 2002 to Current • 24 year(s) Provided home user support for Office applications, configured antivirus and printers, and taught internet browsing. |
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Asset Management, Tech support, Training |
Frenchie Computer Repair & Training
From July 2008 to September 2012 • 4 year(s) Provided home support for users including setup of laptops/desktops, software/printer configurations, and network troubleshooting. |
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Event Lead Supervisor (ELS) |
Pfizer Pharmaceutical
From January 2012 to July 2012 • 0 year(s) Oversaw six Event Leads and coordinated all aspects of local and international migrations including data and equipment for servers and SAN. |
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Desktop Support Engineer |
VTech Electronics
From September 2007 to May 2008 • 1 year(s) Setup new Dell and Lenovo laptops/desktops, resolved tickets via IT tracking database, and provided LANDesk remote control support. |
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VOIP Rollout |
Harbor Funds
From June 2007 to June 2007 • 0 year(s) Setup and configured Cisco 7971 IP phones including firmware upgrades. |
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Desktop Support Engineer (Level 2& 3) |
Alcan Corp
From April 2007 to June 2007 • 0 year(s) Setup new Dell laptops/desktops, resolved Remedy tickets, and managed Ghost imaging and ZENworks patches. |
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Desktop Support Engineer (Level 2& 3) |
Navigant Consulting
From October 2006 to December 2006 • 0 year(s) Setup new Dell laptops/desktops, Ghost imaging, and troubleshooting VPN connection issues. |
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Desktop Support Engineer (Level 2& 3) |
Navigant Consulting
From May 2006 to June 2006 • 0 year(s) Setup new laptops/desktops, configured email, and managed backup tape rotation. |
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XP Rollout Specialist II/III |
AON Corp
From May 2006 to May 2006 • 0 year(s) Setup new Dell laptops/desktops, migrated user data, and configured email and office products. |
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LAN Administrator/Desktop Support Engineer (Level 2&3) |
T-Mobile Inc
From October 2005 to March 2006 • 1 year(s) Resolved tickets via Remedy, managed Active Directory, and supported Blackberry devices and Cisco router configurations. |
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Desktop Support Engineer (Level 2&3) |
Chicago Mercantile Exchange
From May 2005 to September 2005 • 0 year(s) Resolved Remedy tickets, provided Blackberry support, and built new user PCs with application deployment via Zenworks. |
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XP Rollout Specialist |
American Airlines
From November 2004 to May 2005 • 1 year(s) Setup new Dell desktop computers and configured Office XP and proprietary software. |
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Rollout Specialist |
Hyatt Corporation
From November 2004 to December 2004 • 0 year(s) Setup new laptops/desktops and migrated user data to new equipment. |
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Desktop Support Engineer (Level 2&3) |
US Cellular
From September 2004 to October 2004 • 0 year(s) Logged calls via remedy helpdesk, setup workstations via Ghost 2003, and configured PDA devices. |
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XP Rollout Specialist |
Rush Hospital
From June 2004 to September 2004 • 0 year(s) Uploaded user data, ghosted new IBM laptops/desktops, and provided end user support. |
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Team Lead/XP Rollout Specialist |
Mazda Corp
From February 2004 to May 2004 • 0 year(s) Led team in data uploads, ghosting workstations, and providing end user support. |
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Desktop Support Engineer (Level 2&3) |
Hewitt Associates
From November 2003 to December 2003 • 0 year(s) Troubleshot NT/XP workstations and supported Lotus Notes 5.5 configurations. |
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XP Rollout Specialist |
Washington Mutual
From November 2002 to July 2003 • 1 year(s) Uploaded user data, ghosted new IBM laptops/desktops, and resolved network connectivity issues. |
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XP Rollout/Desktop Support |
CNA Insurance
From October 2002 to May 2003 • 1 year(s) Ghosted new Dell laptops/desktops and provided end user software application support. |
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LAN Administrator |
Community Bank of Lawndale
From October 2000 to August 2001 • 1 year(s) Installed NT Server, merged into Novell NDS Tree, and provided desktop support for 75 users. |
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LAN/EXCHANGE Administrator |
GE Capital
From April 2000 to September 2000 • 0 year(s) Created end users in multiple environments, setup VPN accounts, and managed backup operations via Veritas Backup Exec. |
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NT Administrator |
University of Chicago Hospitals
From January 2000 to March 2000 • 0 year(s) Added external storage to NT Server, upgraded firmware for Compaq Proliant 5500 Server, and maintained QA for MRI/CT images. |
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Rep/Trainer |
Ameritech Service
From January 1994 to January 1995 • 1 year(s) Provided training and representative services. |
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Authority Information Specialist |
Regional Transportation
From January 1993 to January 1994 • 1 year(s) Provided information specialist services for transportation authority. |
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Service Rep |
Curtis Roberts Insurance Agency
From January 1985 to January 1993 • 8 year(s) Provided customer service representative services for insurance agency. |
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