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Q&A With Patricia Saunders

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Patricia Saunders
Workplace Experience Manager, CBRE
Location: Hayward, CA United States
Joined: Sep 23rd, 2013

About (request update)

I have always believed in the transformative power of exceptional customer service. My professional journey began at AT&T, formerly Pacific Bell Telephone, where I managed a team of 25 handling nationwide mobile service calls. This role instilled in me the importance of efficiency, accuracy, and, above all, customer satisfaction.

Building upon this foundation, I advanced to leadership positions at Google and CBRE. As Welcome Program Supervisor at Google, I led initiatives that significantly enhanced workplace experiences, notably overseeing the Arts@Google program, which resulted in a 38% improvement in key performance indicators through strategic leadership and innovative customer engagement strategies.

I am also a self-published author of seven books and a motivational speaker.

Current Whereabouts:

writing, public speaking, travel and selling wine

Life & Professional Aspirations:

to continue to help others

Website:

http://www.patriciaAsaunders.com

Education (request update)

University of Connecticut class of 1988

Undergrad Major: Fashion Design

Campus Organization:

Delta Sigma Theta

Claim To Fame:

Being a fashion designer

Most Memorable Moment:

At VSU meeting life long friends and HBCU experience

University of Phoenix class of 2011

Grad Major: Management

Experience

I currently work with CBRE as Workplace Experience Manager
I have 2 years of experience working in the Information Technology industry.

Workplace Experience Manager | CBRE
From December 2023 to February 2024 • 1 year(s)
Manage daily programming, events, and operations. Lead a 7-member team focused on enhancing well-being and productivity. Collaborate with the event team on on-site activities, year-end celebrations, and executive gatherings. Supervise mail services and distribution at company headquarters. Ensure daily common area inspections are completed, escalating issues to the Campus Manager as needed. Analyze KPIs and inspection dashboards to enhance time management, productivity, and meet client SLAs. Deliver personalized employee feedback and advocate for professional development to improve performance and customer experience. Organize events and activities to boost employee engagement and company culture, collaborating with local groups and leveraging experience to grow these initiatives. Mentor team members in group and individual sessions, focusing on professional development, cultural integration, and presentation skills.

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