Connect with Jessica
• Email Me or Poke Me
• Interview Me
• Send Group Invite
• Add To Favorites
• Block This Member
• Send Friend Request
Uploads
Upload Content | Show More  
Connections
more-->  
Recent Visitors
more-->  
More Members
more-->  
Q&A With Jessica Thompson

(interview me)
Jessica Thompson
Client Service Professional, H&R Block
Location: Minneapolis, MN United States
Joined: Jun 27th, 2014
About   (request update)
Education   (request update)
High School: Roosevelt High in Minneapolis, MN class of 1996
 
Experience
I currently work with H&R Block as Client Service Professional
I have 11 years of experience working in the Customer Service and Call Center industry.
Client Service Professional | H&R Block
From January 2014 to Current • 12 year(s)
 Greet clients, schedule appointments, manage office supplies and facility maintenance, perform administrative tasks including correspondence and data entry.
Industrial Warehouse | Atlas Staffing
From December 2012 to April 2013 • 1 year(s)
 Pack items for stock, examine inventory for defects, assemble electrical structures and components.
Customer Service Rep | Medica
From August 2011 to October 2011 • 0 year(s)
 Worked in Center for Healthy Aging call center, resolved customer issues for Medicare and individual customers via phone and email.
Customer Service | Ameriprise Financial
From March 2010 to June 2011 • 1 year(s)
 Made outbound calls, processed web research for non-profits, verified school information, transferred data between databases.
Administrative Assistant | Quantrix
From June 2009 to August 2009 • 0 year(s)
 Made follow-up calls to appraisers, set up appointments and ensured timely appraisal submissions for Chase Bank.
Customer Service Rep | Advance Collateral Solutions
From October 2008 to February 2009 • 1 year(s)
 Set up housing appraisal appointments for brokers nationwide, ensured proper inspections and order documentation.
Administrative Assistant | U.S. Bank
From March 2008 to September 2008 • 0 year(s)
 Processed lost bond correspondences, managed incoming faxes on Excel spreadsheets, maintained files and documentation.
Clerical | ACS
From January 2008 to March 2008 • 0 year(s)
 Filing, light typing and other office activities.
Data Processor | Marquette Financial
From January 2006 to January 2007 • 1 year(s)
 Processed trucking company invoices, indexed scanned invoices, worked on Excel spreadsheets for data entry.
Data Entry Operator | Insurance Overload Staffing
From January 2005 to December 2005 • 0 year(s)
 Processed dental and medical records for CBSA and claims for Cigna Behavioral Health.
Claims Examiner | Express Scripts Inc
From May 2003 to January 2005 • 2 year(s)
 Adjudicated government and member claims, verified eligibility and pharmacy information, processed claims per client guidelines.
Travel Agent I | Carlson Marketing Group
From July 2002 to April 2003 • 1 year(s)
 Arranged international and domestic travel packages, answered customer questions and resolved complaints, processed credit card payments.
Phone Operator | Prudential Insurance Co.
From November 2001 to February 2002 • 1 year(s)
 Answered 200+ daily calls from insurance brokers regarding benefits, worked with Microsoft Excel and Windows 95.
Proof Operator | Wells Fargo
From June 2000 to September 2001 • 1 year(s)
 Collected and processed consumer checks, handled NSF's and stop payments.
My Groups
Invite Me To A Group
Guestbook Comments
more-->
Member Login
Email:
 Password:

Not a Member? Sign Up - It's FREE
You'll receive access to our Newsletter, Scholarships, HBCU Profiles, Jobs, Internships, Mentors, Member Profiles and more!
Upload Photo:
First Name:
 Last Name:
Email:
 Password:
Location:
College:
Major:
Graduating Class:
Featured Jobs & Internships

Radnor Township School District
Elementary Music Teacher in Wayne, PA

Radnor Township School District
Long Term Substutute French Teacher in Wayne, PA

Radnor Township School District
Long Term Spanish Teacher in Wayne, PA

Front Range Community College
Director, Campus Safety in Westminster, CO

Department of Environmental Protection
Director of Procurement and Accounting - (260002XU) in Lawrence, MA

Department of Environmental Protection
Laboratory Supervisor III - (2600032B) in Lawrence, MA

Fishtank Learning
Director of Digital Publishing in Remote, MA

Front Range Community College
Director, Campus Safety in Westminster, CO

Danville Community College
Automation & Robotics Instructor in Danville, VA

W.W. Norton & Company
Senior Publicist in New York, NY

Hawkes Learning
Baltimore, MD Based Field Sales Representative (Outside Sales) in Baltimore, MD

Front Range Community College
Specialist, Digital Accessibility in Westminster, CO

U.S. Customs and Border Protection
U.S. Customs and Border Protection Virtual Career Expo - 5/20 in Nationwide, US

Front Range Community College
Coordinator, Facilities in Lonngmont, CO

U.S. Customs and Border Protection
Attorney Virtual Career Expo - May 6 in Nationwide, US
Subscribe!
HBCU CONNECT
Follow Us!
Facebook Instagram Bluesky YouTube Flickr LinkedIn
Featured Members