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Q&A With AJ Williams

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AJ Williams
IT Help Desk Agent, Santander Bank US
Location: Atlanta, GA United States
Joined: Aug 21st, 2014
About   (request update)
Website:
http://ajwilliams.sitey.me
Education   (request update)
Atlanta Metropolitan State College class of 2018
Undergrad Major: Information Technology
High School: Loganville Christian Academy in Loganville, GA class of 2013
 
Experience
I currently work with Santander Bank US as IT Help Desk Agent
I have 2 years of experience working in the industry.
IT Help Desk Agent | Santander Bank US
From September 2024 to Current • 2 year(s)
 Facilitated communication between end-users and development teams, provided remote assistance, managed ticketing system
Youth Administrator | Friendship Community Church
From December 2022 to Current • 4 year(s)
 Recruit and train volunteers, develop youth programming, manage budget and office inventory
HelpDesk Analyst I | Cox Enterprises
From June 2023 to August 2024 • 1 year(s)
 Provided end-user troubleshooting and desktop support, managed high call flow, logged support tickets
HelpDesk Analyst Intern | Cox Enterprises
From February 2023 to May 2023 • 0 year(s)
Store Manager | Chick-fil-A, Incorporated
From September 2021 to April 2022 • 1 year(s)
 Led customer hospitality, tracked register amounts, orchestrated assignments for 100+ team members
Restaurant General Manager | Waffle House, Incorporated
From October 2019 to August 2021 • 2 year(s)
 Coached and trained 30+ team members, ordered and maintained inventory, delivered training
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