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Q&A With Ayanna Bennett

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Ayanna Bennett
HR- Talent& Acquisition Recruiter, Verizon Wireless
Joined: Aug 22nd, 2014

About (request update)

Ayanna Bennett is a Talent and Acquisition Recruiter for Verizon Wireless. Verizon Wireless is an innovative wireless communications company that connects people and businesses with the most advanced wireless technology and service available. This 2002 Central State graduate completed her MBA at Ohio Dominican University and has been a part of the nation�s largest wireless company for 9 years. She has served in numerous roles, including leadership, during her career. She gives back to her university by providing students with skills to gain employment after graduation.

Education (request update)

Central State University class of 2002

Undergrad Major: Business Administration

Claim To Fame:

Ohio National Guard Empoyment Advisory Board

Experience

I currently work with Verizon Wireless as HR- Talent& Acquisition Recruiter
I have 9 years of experience working in the Telecommunications industry.

HR-Talent & Acquisition Recruiter | Verizon Wireless
From February 2013 to Current • 13 year(s)
Recruit, train and supervise 10-24 customer service reps, managing inbound call center employees to ensure friendly and efficient phone transactions.

BGCO Customer Service Supervisor | Verizon Wireless
From October 2011 to February 2013 • 2 year(s)
Supervised customer service operations, achieved lowest turnover by reducing staff turnover 15% and elevated customer satisfaction from 40% to 56%.

Customer Service New Hire Supervisor | Verizon Wireless
From September 2007 to October 2011 • 4 year(s)
Supervised new hire customer service representatives and managed training programs.

Customer Service Supervisor | Verizon Wireless
From March 2005 to September 2007 • 2 year(s)
Supervised customer service operations in various roles including Transition Coordinator, CMO Coordinator, and Financial Services Representative.

Long Term Substitute Teacher | Not specified
From September 2002 to June 2007 • 5 year(s)
Long-term substitute teaching position.

BMW Operations Intern | BMW
From September 2002 to June 2007 • 5 year(s)
Operations internship role.

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