Featured Member: Brittney Kearns on HBCU CONNECT!

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Q&A With Brittney Kearns

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Brittney Kearns
Concierge, Enchanted Fairies
Location: Temple, TX
Joined: Nov 3rd, 2014

About (request update)

Education (request update)

Austin Community College class of

Undergrad Major:

High School: L W. Higgins in Marrero, LA class of 2014

Activities & Accomplishments:

Pep Squad , JAG

Experience

I currently work with Enchanted Fairies as Concierge
I have 9 years of experience working in the industry.

Concierge | Enchanted Fairies
From January 2023 to January 2026 • 3 year(s)
Manage 50-60 emails daily, respond to inbound calls, and address social media inquiries with professionalism and efficiency

Customer Service Representative | Accenture
From December 2020 to December 2022 • 2 year(s)
Assisted claimants with updates and changes to benefits while navigating multiple systems

Customer Service Representative | TxTag/ Conduent/MMC Group
From October 2018 to December 2020 • 2 year(s)
Handled inbound calls and processed customer requests efficiently

Optician | Eyemart Express
From March 2016 to October 2018 • 2 year(s)
Interpreted prescriptions, measured clients for proper lens fittings, and guided eyewear selections

Customer Service Associate | Target
From May 2015 to March 2016 • 1 year(s)
Assisted customers with purchases, returns, and problem resolution

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