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Q&A With Damein Greatheart

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Damein Greatheart
Technical Support , AT&T
Location: Greensboro, NC United States
Joined: Nov 25th, 2014
About   (request update)
Education   (request update)
North Carolina A&T State University class of 2015
Undergrad Major: Computer and Information Science
Campus Organization:
Phi Beta Sigma
North Carolina A&T University class of
Grad Major:
High School: Cherryville High School in Cherryville, NC class of 2009
 
Activities & Accomplishments:
Football, Boy scouts
Best Memories:
Signing day to play college football for a HBCU.
Experience
I currently work with AT&T as Technical Support
I have 3 years of experience working in the Information Technology industry.
Technical Support | AT&T
From September 2013 to Current • 13 year(s)
 Create trouble tickets for routers and phone lines, troubleshoot customer networks, and manage Cisco routers over BVoIP services.
Teacher Assistant | North Carolina A&T University
From August 2013 to Current • 13 year(s)
 Assist students in STEM coursework and coordinate academic enrichment workshops and seminars on campus.
STEM Upward Bound Instructor | Livingstone College
From June 2013 to August 2013 • 0 year(s)
 Tutored high school students in computer technology and served as Lego Robotics instructor.
Technical Support | Site 2 Internship
From January 2013 to July 2013 • 0 year(s)
 Project leader for nonprofit organization repairing old computers to donate to community, managing ten IT interns.
Technical Support Help Desk | Livingstone College
From August 2010 to May 2013 • 3 year(s)
 Supported college website redesign project and served as IT department intern assisting with computer repairs.
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