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Q&A With Erica Clark

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Erica Clark
Technical Support Engineer , Black Duck Software
Location: Lawrence , MA United States
Joined: Apr 15th, 2016
About   (request update)
Education   (request update)
Saint Augustines College class of 2013
Undergrad Major: Sociology
Experience
I currently work with Black Duck Software as Technical Support Engineer
I have years of experience working in the Information Technology industry.
Technical Support Engineer | Black Duck Software
From October 2015 to Current • 11 year(s)
 Use Linux command line to install, uninstall, update and debug software. Provide email based technical and product usage support to customers.
Technical Support Specialist | Kodak Alaris
From May 2013 to July 2015 • 2 year(s)
 Work with users over the phone to identify and resolve technical issues. Remotely troubleshoot Kodak kiosks using Citrix Systems.
Peer Mentor | Saint Augustine's University
From August 2011 to May 2013 • 2 year(s)
 Assist incoming freshman class with goal assessing and achievement. Coordinate and facilitate social and educational programs.
Secretary | Delta Sigma Theta Sorority Incorporated
From April 2011 to April 2013 • 2 year(s)
 Ensured meetings were effectively organized and maintained effective records and administration.
Chaplain | Delta Sigma Theta Sorority Incorporated
From April 2011 to April 2013 • 2 year(s)
 Assisted organization with community service activities and organized religious activities.
Help Desk Agent | Xerox
From August 2011 to December 2012 • 1 year(s)
 Provide excellent communication and listening skills with customer first approach. Troubleshoot hardware and software issues using sprint devices.
Teacher's Assistant | Upward Bound Trio Program
From June 2012 to July 2012 • 0 year(s)
 Created lesson plans for high school females and facilitated sessions on self-image and goal setting.
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