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Q&A With Shaun Major

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Shaun Major
Middleware Specialist - System Administrator, CSRA
Location: Washington, DC United States
Joined: Sep 27th, 2016

About (request update)

Experience

I currently work with CSRA as Middleware Specialist - System Administrator
I have 0 years of experience working in the Information Technology industry.

Middleware Specialist - System Administrator | CSRA
From July 2014 to August 2016 • 2 year(s)
Provided application infrastructure support services and performed rapid response actions on service incidents for TSA/DHS.

Information System Security Officer (ISSO)/Assistant Contract Technical Representative (ACTR) | HireStrategy
From March 2014 to July 2014 • 0 year(s)
Held responsibility for center-wide security, FISMA audits, and managed user accounts via Active Directory for U.S. Navy OPNAV.

Lead Help Desk Specialist II, Jr. System Administration | Mount Airey Group (MAG)
From May 2013 to February 2014 • 1 year(s)
Provided Tier 1, 2 & 3 support for over 250 users and managed user accounts via Active Directory for DHS OBIM.

Junior Systems Admin/Database Administrator | Reliable Government Solutions Inc. (RGS)
From July 2011 to June 2013 • 2 year(s)
Provided database administration and support of MS Access Database utilizing Oracle 11g and served as Site Manager.

Trainer | Reliable Government Solutions Inc. (RGS)
From November 2012 to November 2012 • 0 year(s)
Assisted AtHoc Civilian Homeland Defense Team and identified client prospects in military settings, traveling nationally and internationally.

Desktop Support Technician | Collabera
From July 2011 to April 2012 • 1 year(s)
Directed customers in problem resolution for Microsoft Windows workstations and peripherals for Freddie Mac.

Configuration Technician/Jr. System Administrator | Exceed Corporation
From January 2011 to April 2011 • 0 year(s)
Coordinated laptop refresh process and provided Blackberry Enterprise configuration support for U.S. Department of Labor.

Sr. Desktop Support | JSG, Johnson Service Group, Inc.
From November 2010 to November 2010 • 0 year(s)
Provided On-Site Desktop Support to 150 users and aided in coordination of small projects for Lockheed Martin.

Sr. Technical Support Analyst/Jr. System Administrator | Technisource
From June 2010 to July 2010 • 0 year(s)
Provided technical support on various platforms and managed MS Exchange 2003-2007 servers for Applied Signal Technology.

Lead Technical Support Analyst Tier 4/Jr. System Administrator | Bart & Associates
From June 2009 to January 2010 • 1 year(s)
Maintained expert knowledge for Oracle 10g RDBMS and PeopleSoft Enterprise 8 application for U.S. Department of Commerce.

Lead Deployment Technician, Jr. Project Manager | CIBER Inc
From October 2008 to February 2009 • 1 year(s)
Lead team of 15 in migration activities and deployed Microsoft Windows Vista Enterprise to 5,170 workstations.

Sr. ITC | CIBER Inc
From July 2007 to October 2008 • 1 year(s)
Deployed 250 Microsoft Windows XP workstations and provided problem resolution for The World Bank Group.

Lead Help Desk Technician | Advantage Tech Inc.
From April 2007 to July 2007 • 0 year(s)
Provided telephone support for Lotus Notes and served as Lead/trainer for 3-5 associates for U.S. GSA.

Customer Care Analyst (Desktop Support)/Jr. System Administrator | Comsys
From December 2006 to April 2007 • 1 year(s)
Provided technical support for various platforms and managed MS Exchange 2003-2007 servers for MindShift Technologies.

Systems Support Technician/Jr. System Administrator | NCI Inc.
From September 2006 to December 2006 • 0 year(s)
Served as initial point of contact for hardware/software problems in 3,500 user environment for U.S. GAO.

Associate Systems Technician/Jr. System Administrator | Geico
From January 2005 to August 2006 • 1 year(s)
Resolved over 91% of problems over phone in LAN/WAN environment with 21,500 workstations and imaged laptops.

IT Specialist/Graphic Designer/System Administrator | Automated Resource Management Associate (ARMA)
From August 2003 to January 2004 • 1 year(s)
Provided IT support and served as System Configuration Manager in mixed Mac and Windows environment of 17 workstations.

Associate | TeleSec CoreStaff
From October 1999 to August 2003 • 4 year(s)
Responded to software/hardware queries and supported A/V equipment for The World Bank and NAHB.

Technical Assistant/System Administrator | Howard University
From June 1997 to January 1999 • 2 year(s)
Served as Help Desk/Desktop Support and monitored computer workstations in mixed PC/MAC laboratory environment.

Lead Technical Assistant/System Administrator | Computer And tax Services (CATS)
From June 1993 to June 1996 • 3 year(s)
Provided Help Desk/Desktop Support and trained users in computer applications and systems.

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