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Q&A With Alexandra Harris

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Alexandra Harris
Strategic Solutions Marketing Manager, ADTRAN
Location: Huntsville, AL United States
Joined: Mar 29th, 2017
About   (request update)
Education   (request update)
Alabama A&M University class of
Grad Major:
High School: Stanhope Elmore High School in , AL class of 2009
 
Experience
I currently work with ADTRAN as Strategic Solutions Marketing Manager
I have 5 years of experience working in the Telecommunications industry.
Product Support Engineer, Tier 3 | ADTRAN
From January 2014 to Current • 12 year(s)
 Assist over 50 customers to maintain their AOE Linux, Solaris, and Windows Servers by addressing concerns and troubleshooting issues. Serve as lead mediator between PSE and AOE Development team, reducing lingering customer issues by 30%.
Co-Op Engineer, CN Technical Support | ADTRAN
From May 2013 to August 2013 • 0 year(s)
 Recorded and produced four ADTRAN AOE/EMS help/tutorial videos for customer support community and completed Customer Service Etiquette course.
Co-Op Engineer, Converged Access Platforms | ADTRAN
From May 2012 to August 2012 • 0 year(s)
 Implemented web pages in GUI using HTML, TCL, and Javascript for USB Network Interface Module project and created web page table for new usb-id command.
Co-Op Engineer, EN Training | ADTRAN
From January 2012 to May 2012 • 0 year(s)
 Served as Lab Assistant to ensure students received rewarding classroom experience. Maintained Certification Sender System by editing and writing PHP programs and created 3D models in Adobe Flash.
Co-Op Engineer, EN Production Qualification | ADTRAN
From May 2011 to August 2011 • 0 year(s)
 Tested equipment for VoIP and data over IP quality before distributing to customers. Enhanced communication and troubleshooting skills.
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