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Q&A With SHAKIA FLOYD

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SHAKIA FLOYD
Collections Lien Specialist, Miami Dade Water & Sewer Department
Location: Miami, FL
Joined: Apr 17th, 2017
About   (request update)
Education   (request update)
Florida A&M University class of 2006
Undergrad Major: English
High School: Miami Beach Senior High School in Miami Beach, FL class of 1998
 
Experience
I currently work with Miami Dade Water & Sewer Department as Collections Lien Specialist
I have 10 years of experience working in the Logistics industry.
Collections Lien Specialist / Administrative Hearing Representative / Customer Service Representative II | Miami Dade Water & Sewer
From January 2012 to Current • 14 year(s)
 Control and recovery of past due accounts, prepare administrative hearings for customer disputes, and perform administrative tasks including customer contact records and collection procedures.
Warehouse Supervisor | UPS
From January 2002 to January 2012 • 10 year(s)
 Supervised up to 25 union employees in package handling operations, coordinated with HR on policies, and decreased costs by 40% while reducing customer complaints about damaged packages.
Paralegal Intern | Law Office Rachel M. LaMontagne, P.A.
From January 2010 to January 2011 • 1 year(s)
 Supported attorneys with complex secretarial and administrative duties using legal terminology knowledge, managed office functions during attorney absence, and handled filing, records management and billing.
Call Center Supervisor | State of Florida Disbursement Unit, Child Support Enforcement
From May 2006 to November 2006 • 0 year(s)
 Managed child support call center supervising 50 customer service agents, provided coaching and professional development, and executed daily counts on check distribution and budgeting.
Clerk III (Domestic Violence Unit) | Office of the State Attorney 11th Judicial Circuit Court
From January 1998 to January 2000 • 2 year(s)
 Assisted Division State Attorneys in preparation of victim cases and maintained daily office support including data entry and switchboard operation.
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