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Q&A With De'Shun Simmons

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De'Shun Simmons
Quality Assurance Engineer II, BANDWIDTH.COM
Location: Raleigh, NC United States
Joined: Aug 2nd, 2017
About   (request update)
Education   (request update)
North Carolina A&T State University class of 2003
Undergrad Major: Computer and Information Science
High School: Seventy First Sr High in Fayetteville, NC class of 1998
 
Experience
I currently work with BANDWIDTH.COM as Quality Assurance Engineer II
I have 7 years of experience working in the Information Technology industry.
Quality Assurance Engineer II | BANDWIDTH.COM
From January 2011 to Current • 15 year(s)
 Executed manual and automated black and white box testing using standard QA methodology in an agile environment. Collaborated with stakeholders on project scope and designed testing strategies based on requirements documentation.
Salesforce Administrator | BANDWIDTH.COM
From January 2010 to January 2011 • 1 year(s)
 Served as company-wide administrator managing customer account information, dashboards and reports. Created real-time dashboards displaying revenue and sales data used by upper management for business decisions.
Technical Support Specialist | BANDWIDTH.COM
From January 2008 to January 2010 • 2 year(s)
 Resolved tickets submitted by customers and vendors for service requests and technical issues. Troubleshot Tier 1 customer data issues including circuit outages, IP changes, and DNS requests to ensure SLAs were met.
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