Featured Member: Charlease Kennedy on HBCU CONNECT!

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Q&A With Charlease Kennedy

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Charlease Kennedy
Service Desk Analyst, AlticeUSA
Location: Dallas, TX United States
Joined: Mar 7th, 2018

About (request update)

Education (request update)

- College Not Listed - class of 2014

Undergrad Major: Computer and Information Science

High School: Terrell High School in Terrell, TX class of 2005

Activities & Accomplishments:

Terrell Tigerettes Dance team, National Art Honor Society, Student Council Treasurer

Best Memories:

All 4 years were great, great people, too many great memories

Experience

I currently work with AlticeUSA as Service Desk Analyst
I have 6 years of experience working in the Information Technology industry.

Inside Technical Sales Representative (Team Lead) | Teleperformance
From August 2015 to June 2016 • 1 year(s)
Managed 1500 B2B accounts while meeting $30,000 monthly sales quota and developed strategies to retain customers.

Service Desk Analyst | Fujitsu
From June 2015 to May 2016 • 1 year(s)
Provided technology service desk support for hardware, software, printers, network, and telephony issues via email, chat, and ticketing platform.

Service Desk Analyst | AlticeUSA
From June 2015 to May 2016 • 1 year(s)
Provided technology service desk support for hardware, software, printers, network, and telephony issues via email, chat, and ticketing platform.

EIT Service Desk Specialist | T-Mobile
From April 2015 to August 2015 • 0 year(s)
Provided first tier technology service desk support to internal employees via email, chat, and ticketing platform.

PDP E & E Sales Agent | Teleperformance
From September 2014 to March 2015 • 1 year(s)
Answered inbound calls to educate and enroll Medicare eligible customers into prescription drug plans.

PC Refresh | CompuCom
From December 2012 to December 2012 • 0 year(s)
Assembled and configured laptop and desktop computers, upgraded hardware and software components.

Technical Support Associate | Telvista
From August 2012 to November 2012 • 0 year(s)
Answered inbound calls from customers and troubleshot phone, internet and cable TV issues.

Customer Service Assistant | Army and Air Force Exchange Service
From August 2009 to January 2010 • 1 year(s)
Handled inbound calls from customers regarding orders, placing orders, and account access issues.

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Guestbook Comments

	Hello fellow member, I hope that you are having a great day. When you get a chance, please visit my profile page where I have posted some information that could possibly be a financial life changer. Tagged by Ralph White on 03/09/2018

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