Featured Member: James Gatabaki on HBCU CONNECT!

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James Gatabaki
Technical Support Rep, Cloudnine
Location: Raleigh, NC
Joined: Jul 2nd, 2018

About (request update)

Education (request update)

North Carolina Central University class of 2006

Undergrad Major: Business Administration

Experience

I currently work with Cloudnine as Technical Support Rep
I have years of experience working in the Information Technology industry.

Discovery Support Agent | LexisNexis/CloudNine
From October 2014 to Current • 12 year(s)
Provide technical support for Concordance applications to law firms, paralegals, and lawyers. Assist with database creation, troubleshooting, and onboarding training for new clients.

Technical Customer Care Specialist | EZ-Tech EPA Call Center
From February 2013 to October 2014 • 1 year(s)
Provided technical support to EPA locations across the US. Assisted users with migrating from Lotus Notes to Microsoft Outlook and Windows XP to Windows 7.

Technical Customer Care Specialist | Lenovo
From September 2012 to April 2013 • 1 year(s)
Provided technical customer care support to clients in Australia and New Zealand region. Received highest customer service ratings for 2 consecutive months.

Community Skills Instructor | Autism Society of North Carolina
From December 2011 to October 2012 • 1 year(s)
Provided training in independence, self-care, communication, and social skills for adolescents with autism. Collaborated with case managers and families on participant progress.

Developmental Support Specialist | ACI
From April 2008 to December 2011 • 3 year(s)
Created and maintained Personal Centered Plans for individuals to become more independent. Worked with Qualified Professionals to create tailored plans.

Technical Support-Telemarketing | RTI
From January 2010 to September 2010 • 0 year(s)
Provided technical support and telemarketing services. Troubleshot hardware, software, and data communication systems while handling outbound calls.

Customer Support Specialist | Advanced Health Resources
From September 2005 to December 2009 • 4 year(s)
Worked full-time with individuals with special needs to help them become more independent. Provided customer service and assisted with medication administration.

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