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Vanessa Teacher
Customer Support Rep, Gap Inc
Location: Columbus, OH United States
Joined: Aug 3rd, 2018

About (request update)

Education (request update)

Alabama State University class of 2001

Undergrad Major: Communication

Experience

I currently work with Gap Inc as Customer Support Rep
I have years of experience working in the Customer Service and Call Center industry.

Customer Support Rep | Gap Inc
From September 2013 to Current • 13 year(s)
Take inbound calls from customers and internal partners, identify fraudulent orders, and process sales orders while contacting banking institutions for authorizations.

Administrative Assistant | Adecco
From February 2013 to July 2013 • 0 year(s)
Processed mail and checks, managed archives, opened new accounts, and administered cash deposits and disbursements.

PLSC Representative | Nationwide Insurance
From March 2010 to January 2013 • 3 year(s)
Licensed property and casualty representative handling high volume inbound calls, processing policy changes, and assisting with billing issues.

Fraud Specialist | Gap Inc
From July 2009 to January 2010 • 1 year(s)
Identified fraudulent order characteristics, contacted customers for verification, and processed phone orders.

Claims Representative | Safelite AutoGlass
From March 2009 to July 2009 • 0 year(s)
Took high volume inbound calls, processed claims, and set appointments for claims.

New Case Enrollment Rep | Anthem Life
From April 2007 to December 2008 • 1 year(s)
Processed enrollment applications and billing changes, serviced employer groups across Ohio/Indiana/Kentucky, and resolved enrollment system issues.

Consultant | Kelly Services
From October 2005 to April 2007 • 2 year(s)
Performed data entry for JPMorgan Chase Payment Exception Solutions, posted payments, and responded to customer correspondence.

Sales Associate | Avenue
From September 2005 to April 2006 • 1 year(s)
Sold clothing and accessories, promoted credit card applications, and handled cashiering duties.

Customer Care Representative | Verizon Wireless
From April 2003 to October 2005 • 2 year(s)
Handled high volume inbound calls, researched billing inquiries, troubleshot service issues, and assisted with account activations.

Sales Associate/Relief Key Holder | Lane Bryant
From October 1998 to May 2004 • 6 year(s)
Presented and sold merchandise, managed inventory, processed transactions, and executed marketing and window displays.

My Groups