Featured Member: Karon Hair on HBCU CONNECT!

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Karon Hair
Support Engineer , N/A
Location: Chester, VA United States
Joined: Apr 19th, 2019

About (request update)

Education (request update)

Virginia State University class of 2021

Undergrad Major: Computer and Information Science

Experience

I currently work with N/A as Support Engineer
I have years of experience working in the Information Technology industry.

Direct Support Professional/IT Specialist | Sevita
From March 2021 to Current • 5 year(s)
Work directly with clients having physical/intellectual disabilities as First-Tier support professional while monitoring company software and providing IT system support.

IT Support | EAM Solutions
From 0 to Current • 2026 year(s)
Provided guidance and solutions to active applications, documented user concerns, and serviced telephone calls and online portal questions.

Information Technology Support Engineer | Capital One
From September 2022 to July 2024 • 2 year(s)
Provided technical support for contractors and executives through remote access tools, managing 30-50 calls daily with 100% resolve rate and supporting various systems including AWS, Citrix, and Salesforce.

IT Coordinator | Leadership Academy
From June 2021 to August 2021 • 0 year(s)
Summer intern providing guidance and solutions to active applications, servicing telephone calls and chat support, and maintaining computer system functionality.

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