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Janice Johnson-Smith
Senior Staff Quality Engineer, Qualifacts Systems, Inc

Location: Nashville , TN United States
Birthday: Dec 12th
Joined: Aug 3rd, 2019
About   (request update)
Software Quality Assurance/Test Engineer with several years of software verification experience in the private sector. Utilize various test tools, applications, and resources to complete verification assignments on or prior to established deadlines. Possess a comprehensive background in organization, project leadership, communication, and research. Collaborate with team members (quality engineers, product owners, business analysts, software developers, scrum masters, network engineers, etc.) to report and resolve project related issues. Career supported by a degree in Mathematics and Computer Science, multiple certifications, and industry related training.
Education   (request update)
Alcorn State University class of 1994
Undergrad Major: Computer and Information Science
Tennessee State University class of 1997
Grad Major: Mathematics
High School: Loyd Star Attendance Center in Brookhaven, MS class of 1990
I currently work with Qualifacts Systems, Inc as Senior Staff Quality Engineer
I have 27 years of experience working in the Information Technology industry.
Senior Staff Quality Engineer | Qualifacts Systems, Inc
From March 2010 to Current • 14 year(s)
Develop, update, and execute test cases from use cases, requirements, and JIRA tickets Organize, create, execute, and monitor automation scripts via Java, Eclipse, and Sauce Labs Manage and document test results in the TestRail test case management tool Generate defect and enhancement requests in the Jira trouble ticketing system Collaborate with automation engineers to screen, map and correct automation script failures Mentor and train new quality engineers on our behavior healthcare application (CareLogic), test tools, metrics data/reports, and QA processes Partner with project owners, developers, and customer advocates to ensure feature functionality Team with DevOps/TechOps members to address code and build issues Communicate test execution risks and escalate verification delays at the daily scrum Contact customers directly to diagnose, replicate, and resolve reported problems
System Verification Engineer | Lucent Technologies, Inc.
From August 1997 to November 2005 • 8 year(s)
Produced and executed test plans from requirements, architecture, and design documents Maintained and recorded test statuses in the QA Director automated tracking tool Created shell scripts to enhance testing efforts and meet deadlines in a timely fashion Generated modification requests, errors, and observations in the Bugzilla defect tracking tool Analyzed malfunctions with developers to guarantee appropriate feature functionality Demonstrated feature functionality to department members with presentations before production deployments Transferred feature knowledge to customer support and implementation personnel after deployments
Product Update Project Manager | Lucent Technologies, Inc.
From July 2001 to May 2003 • 2 year(s)
Contacted customers and communicated with customer advocates to resolve registered defects Requested product updates based on external and internal commitments Represented the Current Engineering team in management and local meetings Encouraged department members to revise the Product Update database for accuracy Researched previous and current product updates to confirm deployed solutions
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