Featured Member: Raheem Webb on HBCU CONNECT!

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Raheem Webb
Client Success Manager , MRI Software
Joined: Sep 17th, 2019

About (request update)

Client-focused. Results-driven. Tech-savvy. I bring over a decade of experience in account management, sales, and client success across SaaS, real estate technology, and enterprise software.

Website:

https://www.linkedin.com/in/raheemw/

Education (request update)

- College Not Listed - class of 2009

Undergrad Major: General Studies

- College Not Listed - class of 0

Grad Major:

Experience

I currently work with MRI Software as Client Success Manager
I have 11 years of experience working in the Information Technology industry.

Client Success Manager | MRI Software
From December 2022 to Current • 4 year(s)
• Partner with account managers, clients, and internal teams to create and implement risk mitigation plans that resolve at-risk client issues and drive retention. • Manage internal and client communications, coordinating closely with MRI account managers to ensure alignment and transparency. • Identify gaps in policies, processes, and tools that contribute to client risk and collaborate with teams to address them. • Develop scalable models and tools to improve issue awareness and accelerate response times. • Analyze client success metrics, present findings to senior leaders, and drive initiatives that maximize client value and satisfaction.

Account Manager | Veeam Software
From October 2021 to December 2022 • 1 year(s)
• Drove sales growth across Massachusetts and Rhode Island, earning the 2022 Americas Segment of the Year award. • Developed consultative sales strategies tailored to end-user needs. • Aligned business and technical benefits with customer requirements. • Oversaw partner deal registration, lead generation, and opportunity qualification. • Strengthened channel relationships through training and enablement initiatives.

Account Executive | PGi
From July 2019 to October 2021 • 2 year(s)
• Achieved 236% of sales quota in 2020, closing over 100 new logo deals and generating $700K in ARR. • Managed full sales cycle, maintaining strong client relationships and monthly pipeline targets. • Collaborated with marketing and business development to improve customer experience. • Assessed client needs and delivered tailored solutions to ensure satisfaction and retention. • Maintained CRM accuracy and identified new growth opportunities.

Business Development Executive | Agilysys
From November 2018 to July 2019 • 1 year(s)
• Sold enterprise software (PMS, POS) to hotels and resorts in the hospitality sector. • Achieved sales targets by identifying new business opportunities and maintaining a strong pipeline. • Cultivated consultative relationships to address client-specific needs. • Delivered tailored value propositions and collaborated across teams to support sales efforts. • Maintained CRM for accurate forecasting and reporting.

Inside Account Manager | Accenture
From September 2016 to November 2018 • 2 year(s)
• Built relationships to drive adoption of Azure Cloud solution. • Guided multi-cloud strategy discussions aligned with client objectives. • Scaled cloud business solutions through targeted growth strategies. • Partnered with clients and internal teams to deliver successful outcomes.

Business Development Representative | Accenture
From November 2014 to September 2016 • 2 year(s)
• Qualified leads for Azure Cloud and Enterprise solutions. • Maintained knowledge of evolving cloud technology and competitive offerings. • Contributed $1.1M in revenue by generating and accelerating sales opportunities. • Drove excellence in key performance metrics such as response rates and conversions.

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