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Q&A With Samario King

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Samario King
Technical Customer Excellence Manager, Avalara
Location: Durham, NC United States
Joined: Jun 1st, 2020
About   (request update)
Education   (request update)
Morehouse College class of 1998
Undergrad Major: Computer Software Engineering
Experience
I currently work with Avalara as Technical Customer Excellence Manager
I have 22 years of experience working in the Computers, Software industry.
Customer Excellence Technical Manager | Avalara
From August 2020 to January 2023 • 3 year(s)
 Escalation Management and Technical Support for Enterprise Clients using Avalara SaaS Software on AWS cloud servers. Performed data usage analysis using PowerBi, Tableau and Snowflake for clients using Enterprise Resource Planning connectors.
US Support and Configuration Lead Engineer | IBM
From January 2017 to January 2020 • 3 year(s)
 Technical Support and System Analysis for the Business Intelligence Tool Suite (biTools). Coded new business rules engines, tested pricing delegations and migrated legacy biTools platform to Salesforce.
Watson Presales Quality Assurance Analyst | IBM
From January 2011 to January 2017 • 6 year(s)
 Performed Quality Assurance, client contract management and process standardization to transform the Watson Artificial Intelligence initiative into a software business model. Decreased time to market by creating sales templates for Watson engagements.
Tivoli Software Test and Operations Manager | IBM
From January 2004 to January 2011 • 7 year(s)
 Managed a team of software test engineers in Chengdu, China and automation test scripters in Bangalore, India. Converted the physical lab to virtual machines and migrated from a Waterfall to an Agile development model.
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