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Q&A With Kimberly Johnson

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Kimberly Johnson
Network Project Manager II, Verizon (eTeam Inc)
Location: Alpharetta, GA United States
Joined: Jun 2nd, 2020
About   (request update)
Education   (request update)
University of S Carolina class of 2006
Undergrad Major: International Studies
Keller Graduate School of Management class of 2016
Grad Major: Business Administration
Experience
I currently work with Verizon (eTeam Inc) as Network Project Manager II
I have years of experience working in the Telecommunications industry.
Network Engineering Project Manager II | eTeam/VERIZON WIRELESS
From January 2020 to Current • 6 year(s)
 Lead portfolio of Voice and Video Strategic projects in Digital and Customer Experience team, overseeing project roadmaps, budgets, and delivery timelines.
Manager Process Engineer | VERIZON WIRELESS
From January 2016 to December 2020 • 4 year(s)
 Executed business transformation and process improvement projects impacting 200+ employees across 5 departments, improving customer satisfaction by 15% and saving $21.2MM in call center costs.
Supervisor/Project Manager/Program Manager/Consultant - Wholesale Device Certification/Senior Analyst/Marketing | VERIZON WIRELESS
From January 2012 to December 2016 • 4 year(s)
 Managed end-to-end wholesale device certification process for 15+ vendors, reducing certification cycle from 8 to 4 weeks and oversaw transition of Telematics generating $6MM monthly revenue.
Supervisor – Quality Assurance, Sales, Customer Service Operations | VERIZON WIRELESS
From January 2005 to December 2012 • 7 year(s)
 Ensured quality of customer experience through training and calibration sessions, managed 25+ associates in wholesale channel sales, and contributed to launch of three Customer Service call centers.
Supervisor – Customer Service/Quality Assurance/Sales Operations | VERIZON WIRELESS
From January 1999 to December 2005 • 6 year(s)
 Early career role in customer service, quality assurance, and sales operations.
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