Featured Member: Warren Hall on HBCU CONNECT!

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Q&A With Warren Hall

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Warren Hall
Operations Technician III, Lumen (CenturyLink)
Location: Raleigh, NC United States
Joined: Jan 18th, 2021

About (request update)

I come from a family of educators and individuals that have pulled themselves up by the boot straps. My passion for helping people and being a positive force in my family and community set me apart from many of my peers because I do everything with a purpose and serious intent. My focus is on helping to close the technological divide that still exist between people of color and the rest of our society.

Current Whereabouts:

Self development and improvement.

Life & Professional Aspirations:

My goal is to own and operate multiple businesses and use my resources to uplift and empower others in my community.

Website:

http://N/A

Education (request update)

High School: Hertford County High School in Ahoskie, NC class of 1995

Activities & Accomplishments:

AAU Basketball and P.E.P.I.

Best Memories:

The freedom of being young and hanging out with my friends.

Video

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Experience

I currently work with Lumen (CenturyLink) as Operations Technician III
I have 4 years of experience working in the Telecommunications industry.

Operations Technician III | Lumen (CenturyLink)
From July 2018 to November 2020 • 2 year(s)
Provided SDWAN networking support, Versa Portal presentations, and troubleshooting for customer LAN/WAN issues. Partnered with internal/external groups and developed documentation for processes and best practices.

Technical Tier 2 Customer Support | Spectrum (Select Group)
From December 2017 to March 2018 • 1 year(s)
Supported commercial accounts with 802.11 WiFi issues, configured Cisco Meraki equipment, and worked with field technicians to troubleshoot issues.

Tier 2 Network Engineer | AT&T (Insight Global)
From November 2016 to December 2017 • 1 year(s)
Provided data network support to ISDN networks and business customers, worked with LAN/WAN systems, and troubleshot Cisco routers, switches, and various circuit types.

Level II Provisioning Associate | Frontier Communications (Mercury Z)
From March 2016 to November 2016 • 0 year(s)
Oversaw installations and provisioning support for voice, VoIP, video, and data services while managing a team of four network provisioning technicians.

Tier I Universal Agent | AT&T (Apex Systems)
From January 2016 to March 2016 • 0 year(s)
Identified problems and diagnosed causes for customer issues, answered client inquiries via email and phone concerning systems and network operations.

Security Guard Supervisor/Trainer | Triad Security Service
From June 2000 to January 2016 • 16 year(s)
Advised clients on security solutions, drafted contract proposals, trained new hires on proper protocols, and supervised security operations to preserve order and protect property.

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Guestbook Comments

	Hello, I hope that all is well with you. If you get a chance please visit please visit my profile where I hope I have given you some words of wisdom, to live by. When you go to my profile page make sure that you click on the link to my website for some information on how you can earn some extra money with your own online business. Yes, I personally use this system and I promise you that you will not get rich, but the extra money comes in handy. I also realize that this type of program may not interest you and that's okay. If this is the case, share the link with someone else that might be interested. The economic arena is rough out here and is likely to get worse. This information just might be what someone may need to change their financial landscape. Tagged by Ralph White on 01/21/2021

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